Client-centric and results-oriented Business Analyst with over +9 years of experience in analytics, data visualization, and process automation across e-commerce and service domains. Adept at using emerging technologies to deliver actionable insights that have led to measurable business outcomes—such as a 30% reduction in SLA breaches, 15% increase in operational efficiency, and increase in annual revenue growth through data-driven strategies.
Proven success in engaging with internal and external clients, understanding business needs, and translating them into scalable analytical solutions. Experienced in leading cross-functional teams and collaborating with stakeholders to design dashboards, automate reporting, and optimize decision-making processes. Currently transitioning from operations and entrepreneurship into a full-time analytics role, with a strong focus on consumer insights, stakeholder alignment, and data-backed business transformation.