Salesforce
Abhishek Kumar
Senior Associate
Bokaro,India
Summary
Motivated Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Senior Associate
Delhivery Private Limited
Gurgaon, Haryana
12.2021 - Current
- Implemented DPH (Diesel price hike) & Quality Check charges – B2C segment clients on Salesforce which resulted in automation of billing for 7 cr.
- Working as centralized support for all India Sales, billing, and Operations team
- Successfully trained ~100 sales POC of B2C and LTL division with our Salesforce Environment, Pricing and Onboarding
- Successfully managing 50% client onboarding of LTL, B2C, C2C and XB division
- Supported billing team in pricing update for Major B2C Client Accounts; to initiate automated billing function in the system
- Supported team in enhancing UI by analyzing real-time data need based on the divisional requirement to increase user experience
- Created Excel BIRD pricing for specific clients which does not supported our Salesforce UI for automated billing
Internship
Delhivery Private Limited
Gurgaon, Haryana
08.2021 - 12.2022
- Performed data crunching and scrubbing for LTL and B2C client base to formulate going forward growth plan
- Created daily and monthly volume dashboards to analyze multiple Sales teams performance
- Have successfully managed ~50% client onboarding and ~100% addendum syncing for B2C division
Education
PGDM - Marketing And Operations
Jaipuria Institute of Management
Noida 08.2019 - 07.2021
BBA -
Marwari College
Ranchi 09.2013 - 05.2016
Skills
Preparing reports, Dashboards & PPT
Certification
Basic & Advanced Excel (Udemy)
Software
Workbench
MS Office
Django
Google Sheet
Timeline
Senior Associate
Delhivery Private Limited
12.2021 - Current
Internship
Delhivery Private Limited
08.2021 - 12.2022
Digital Marketing (Udemy)
10-2020
Basic & Advanced Excel (Udemy)
09-2020
PGDM - Marketing And Operations
Jaipuria Institute of Management
08.2019 - 07.2021
BBA -
Marwari College
09.2013 - 05.2016
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