Abhishek Kumar

• Responsible for implementing the end-to-end HRIS system and its modules for the Southeast Asia and North America regions.
• Maintained relationships with key stakeholders through regular communication and updates on progress being made.
• Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
• Provided technical assistance to users regarding all aspects of HRIS software applications and during user acceptance testing phase.
• Participated in post-release validation activities to ensure successful implementation of new features.
• Collaborated with developers in resolving bugs by providing detailed information about the issue.
• Collaborated with stakeholders across sites to identify potential sources of APIs for payroll data integration project.
• Configured software applications to enable secure exchange of data between payroll and HRIS systems in order to support business objectives.

▪ Delivered HR operations on the entire employee lifecycle and worked on special projects as needed like harmonization, acquisition, transitions, report generation etc.

• Worked for various Latin American countries (Spain, Peru, Chile, Mexico, Costa Rica) with different complexity and Interacted with different stockholders.

• Worked as A customer care representative for the clint AT&T and provided support to spanish-speaking customers through calls and emails.