Summary
Overview
Work History
Education
Skills
Timeline
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ABHISHEK KUMAR

ABHISHEK KUMAR

Delhi

Summary

Forward-thinking Operations Specialist bringing 9 years of expertise in Gaming industry. Proficient in CRM software's and technical troubleshooting.

Overview

2
2
years of professional experience

Work History

Senior Operations Specialist

Checkmate
11.2023 - Current
  • Improved operational efficiency by streamlining processes and implementing best practices.
  • Managed day-to-day operations, ensuring that deadlines were met, resources were allocated effectively, and project objectives were achieved.
  • Onboarding Clients
  • Analyzing reasons for Refund requests
  • Disputing refunds after checking their eligibility criteria
  • Updating Excel sheets with required information
  • Preparing reports after disputing refunds.
  • Mapping locations in CRM tool.
  • Communicating with Customers & Clients

SENIOR GAME SUPPORT

Arise Gaming
06.2023 - Current
  • Handling Billing, Technical and In-Game queries and resolving them.

Personal Banker

CONCENTRIX DAKSH SERVICES
09.2022 - 06.2023
  • Handling Billing and Technical queries
  • Investigating and resolving disputed/ unauthorized transactions
  • Investigating to distinguish between transactions that are fraudulent, unauthorized, or disputed
  • Identifying/ Acknowledging/ Resolving Formal complaints.

Customer Support & Content Moderator

EA Sports & Roblox Games
11.2014 - 3 2022
  • 1. Reviewing and assessing user appeals through emails regarding bans or penalties on their gaming accounts.
  • 2. Investigating the reasons behind the bans and gathering relevant information to make informed decisions.
  • 3. Communicating with users to understand their concerns and provide updates on the status of their appeals.
  • 4. Collaborating with other team members, such as moderators and customer support representatives, to gather additional evidence or insights.
  • 5. Making fair and impartial decisions based on company policies and guidelines.
  • 6. Documenting and maintaining records of appeals and their outcomes for future reference.
  • 7. Providing excellent customer service by addressing user inquiries and resolving issues related to appeals.
  • 8. Ensuring a fair and enjoyable gaming experience for users

Education

Skills

  • Excellent Communication
  • Problem-solving aptitude
  • Analytical Skills
  • Operations Management
  • Customer Relations

Timeline

Senior Operations Specialist

Checkmate
11.2023 - Current

SENIOR GAME SUPPORT

Arise Gaming
06.2023 - Current

Personal Banker

CONCENTRIX DAKSH SERVICES
09.2022 - 06.2023

Customer Support & Content Moderator

EA Sports & Roblox Games
11.2014 - 3 2022

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ABHISHEK KUMAR