Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
Generic
Abhishek Kumar

Abhishek Kumar

Hyderabad

Summary

Highly skilled professional with 7+ years of experience, including 2+ years as a Salesforce Data Analyst, and 3+ years as a Team Lead. Expertise in Salesforce data management, reporting, and process automation, combined with proven leadership abilities in guiding cross-functional teams to achieve business goals. Strong background in data-driven decision-making, project management, and performance optimization, with a focus on delivering high-quality results and driving operational efficiency.

Overview

9
9
years of professional experience

Work History

Associate,Data(Salesforce)

Massmutual
Hyderabad
02.2022 - Current
  • Analyzed and interpreted Salesforce data to provide actionable insights for sales, marketing, and operations teams.
  • Collaborated with stakeholders to gather data requirements and translate them into Salesforce solutions.
  • Developed reports and dashboards in Salesforce to provide insights into customer behavior and sales performance.
  • Conducted regular data audits to identify gaps and inconsistencies, leading to improvement in data quality.
  • Developed user stories, use cases, process flows, and other documents to support the design of Salesforce solutions.
  • Automated processes using Workflows, Process Builder, and Flow Builder to improve data quality.
  • Provided sales teams with training on utilizing dashboards and reports, resulting in improved visibility and decision-making based on real-time data.

Team Lead

Webhelp
Hyderabad
06.2020 - 02.2022
  • Collaborated with stakeholders to identify business needs, develop objectives, and define success metrics.
  • Monitored team performance, identified areas for improvement, and provided guidance as needed.
  • Prepared reports on data analysis activities and presented findings to senior management using Power BI and Excel.
  • Developed strategies for automating manual processes related to data collection and analysis.
  • Created dashboards to visualize key performance indicators across the organization.
  • Provided coaching and feedback on employee performance, encouraging professional development.

Team Lead

Wipro
Hyderabad
07.2017 - 06.2020
  • Curated and maintained the database for the YouTube Music App.
  • Resolved bugs raised by the user using the Buganizer tool.
  • Provided training to the team on all the workflows used for curating the database for YouTube Music.
  • Prepared weekly and monthly business reports for the client and team to highlight achievements and issues faced.
  • Managed timely data collection to update operations metrics to achieve productivity targets, eliminate errors, and deliver excellent customer service.

Associate Product Analyst

Vaco Binary Semantics
Gurugram
12.2015 - 06.2017
  • Analyzing, curating, and conducting quality checks (reviewing) and connecting data in order to make information more useful using Client Tools.
  • Executed data modeling for Lightweight Google Knowledge graph using Google Fusion Table (ETL).
  • Extracting data to build Knowledge Panel which not available
  • Hands-on experience in the analysis of data, semantic search, bug reporting, and tracking of Knowledge Panel, and reporting them to the client.
  • Handling difficult tasks, task queries, escalation queries, and prioritizing all tasks according to the need.
  • Preparing report for team target and tracking the quality parameters for the team, which is to be shared with Team Lead.
  • Coordination with the global team for resolving the queries sent through email and solving the same.
  • Performing Quality Analysis and Data auditing to ensure the best up to Date, Accurate, Reliable, and Authentic data and content throughout the Knowledge Graph.

Education

B.Tech. - Applied Electronics & Instrumentation Engineering

G.I.E.T
Gunupur
01.2014

+2 - Science

Mother's International Academy
01.2010

Matriculation -

The Earth Public School
01.2008

Skills

  • Salesforce Sales Cloud Administration
  • Data Analysis & Reporting
  • Data Loader
  • Process Builder, Flows & Workflow Rules
  • Salesforce Reports & Dashboards
  • Excel
  • Power BI
  • Power Query
  • Power Automation
  • JIRA
  • Microsoft Office Suite
  • Google Suite
  • Stakeholder Management
  • Team Management

Accomplishments

  • Best Team Lead(2020) - Webhelp
  • Best Team Lead( 2017 & 2018) - Wipro

Languages

Hindi
First Language
English
Advanced (C1)
C1

Affiliations

  • Cooking
  • Cricket
  • Travelling

Timeline

Associate,Data(Salesforce)

Massmutual
02.2022 - Current

Team Lead

Webhelp
06.2020 - 02.2022

Team Lead

Wipro
07.2017 - 06.2020

Associate Product Analyst

Vaco Binary Semantics
12.2015 - 06.2017

B.Tech. - Applied Electronics & Instrumentation Engineering

G.I.E.T

+2 - Science

Mother's International Academy

Matriculation -

The Earth Public School

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Abhishek Kumar