Abhishek Kumar
Delhi
Summary
Results-driven Operations and Client Servicing Professional with 8 years of experience in P&L Management. Skilled in Marketing, Brand Building, and Strategy Development. Expertise in CRM management, event organization, and training programs. Strong leadership, communication, and problem-solving abilities. Polished Assistant successful at supporting executive productivity and business operations. Knowledgeable about industry practices and regulations, office management protocols and calendar management. Works well with minimal oversight to carry out demanding work.
Overview
5
5
years of professional experience
Work History
Executive
Instakart services pvt Ltd
04.2024 - Current
- Planning for Local, Zonal, and National FTL route Regular and ad-hoc Vehicles as per Cut-off or requirement.
- Operating Local FTL routes MH-DH and DH-MH.
- Operating Co-loader routes MH-DH and DH-MH and monitoring Media delivered timely.
- Monitoring outbound/inbound local and zonal FTL vehicles and ensuring vehicles reached within TAT.
- Updated incidents belong with route vehicles at time of in transit, unloading, and departure delays in TMS.
- Vehicle Inspection, Internal audit.
- Quality standards.On-time vehicle placement and avoiding vehicle placement breaches in all formats.
- Monitoring and updating Vehicle logbook /utilization data for vendor billing purpose
- Operating Local Synergy run and Utilize maximum of capacity
- Vehicle used with maximum utilization and saving cost per vehicle or kg.
- Updating Inbound/Outbound Inventory or data
- Communicate with business partner or vendors and resolve the issues.
- Update to Team, all Operation-related issues via callouts.
- Submit reports to the Manager.
- Line Haul management for daily operations. Handle route optimization, along with load management, to coordinate with zonal teams.
Restaurant manager
Curefoods India private limited
09.2022 - 03.2024
- Handling a Brand of 5 Dark Kitchens
- Working on key parameters such as customer satisfaction, turnaround time, throughput, delivery revenue, employee engagement, MIS reporting and costs
- Increases SKU count from 300 to 3200+ in very short of span
- Liaising with multiple teams, such as Finance, Sourcing & Customer Service for smooth operations in my cluster
- Was a part of Successful 'Cure foods' Launch in north india
- Controlling food cost by following the standards, keeping very close tracks of inventory at all items
- Improved food items 'efficiencies from 98% to 100%
- Consistent 100%
- Developing and implementing procedures, control systems for maintaining hygiene & quality standards
- Recruiting and training of new team member and manager
- Maintain restaurant for various Audits trends
- Generate team direction and initiatives to improve relevant cluster and platform KPIs
- Supporting and coaching Manager and others Managers to reach their full potential
- Conceptualize, develop and deploy annual staff training program and store staff incentive plan
Darkstore manager
OLA Dash and Foods Pvt Ltd
01.2020 - 09.2022
- Responsible for meeting budgetary and sales targets through motivating and developing staff, consistently achieving and surpassing Key Performance Indicators
- Controlling management accounts with attention to essential criteria for net profit, including sales, shrinkage, wages, write-off, cash control and store expenditure
- Monitoring and controlling store compliance in all areas, including customer care, effective planning, staff training and development, organization and time management
- Reviewing and evaluating weekly KPI achievement and producing an end of week spreadsheet
- People Management
- Responsible for recruitment and building highly successful retail teams, coaching and motivating them for quality, sales and productivity
Education
B.A -
Monad University
Hapur, U.P12th Pass - B.S.E.B Patna
Govt Sarvodaya Co Ed Vidyalaya
10th Pass - B.S.E.B Patna
Govt Sarvodaya Co Ed Vidyalaya
Skills
- Loyalty and CRM Management
- Event and Celebrity Management
- Content management
- Team leadership
- Communication
- Operations management
- Purchasing
- Talent management
- Staffing
- New product delivery
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Basic Internet & Networking, Google Sheets, P&L Management, Strategic planning, Client relationships, Loyalty & CRM Management, Event & Celebrity Management, Content Management, Team leadership, Communication, Operations management
Timeline
Executive
Instakart services pvt Ltd
04.2024 - Current
Restaurant manager
Curefoods India private limited
09.2022 - 03.2024
Darkstore manager
OLA Dash and Foods Pvt Ltd
01.2020 - 09.2022
B.A -
Monad University
12th Pass - B.S.E.B Patna
Govt Sarvodaya Co Ed Vidyalaya
10th Pass - B.S.E.B Patna
Govt Sarvodaya Co Ed Vidyalaya
Similar Profiles
Ayub CkAyub Ck
Hub Incharge at Instakart services Pvt LtdHub Incharge at Instakart services Pvt Ltd
Riddhi MaldeRiddhi Malde
Customer Experience Coordinator at Instakart Services Pvt. Ltd. (SCM)Customer Experience Coordinator at Instakart Services Pvt. Ltd. (SCM)
DHRUVIL GILANIDHRUVIL GILANI
Lead – (Hub Operation) at Instakart Services Pvt Ltd (Flipkart)Lead – (Hub Operation) at Instakart Services Pvt Ltd (Flipkart)