Abhishek Kumar
Noida
Summary
With over a decade of experience in telecom engineering, including a pivotal role at Ericsson India Global Services Pvt. Ltd., I excel in technical troubleshooting and team collaboration.
Demonstrated expertise in charging system migrations and 5G deployment, leveraging skills in Diameter and strong communication, I drive seamless project deliveries and continuous improvement. Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic. Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals. Skilled Specialist with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities.
Overview
13
13
years of professional experience
Work History
Specialist-TA3
Ericsson India Global Services Pvt. Ltd.
Noida
08.2020 - Current
- Accountable for day-to-day delivery operations of Bharti-Airtel which requires direct communication with customer team which includes Bharti Revenue Assurance (RA), Global Technical Team & Circle Marketing Team
- Recently completed migration of Airtel-Vodaphone Jersey-UK circle from Huawei OCS system to Ericsson Charging System
- Helped project delivery team in migration activity of West India Bharti-Airtel circles which includes M&G Maharashtra/Goa, Mumbai and Gujrat from Huawei CBS system to Ericsson Charging System
- Configured/deployed 5G Plans (Policy, QoS, QCI, Charging) Pan India
- Involved in 5G services troubleshooting and testing for prepaid and postpaid user for airtel in pan India circles
- Involved in feasibility test to Plan and design to product implementation in LIVE network interface which includes SDP-RMA, SMA, AIR Node, BCD, SAPC etc
- Optimizing network as per customer subscriber base & Perform parameters tuning etc
- Comprehensive PS Core life-cycle maintenance (e.g., planning, deployment, monitoring, troubleshooting, reporting)
- Troubleshooting & Customer handling skills
Senior Technical Lead – Service
Huawei Technologies India Pvt Ltd.
Bangalore
12.2013 - 08.2020
- Led Huawei Airtel OCS tariff team and its operation smoothly & successfully for more than 4 years
- Complete involvement from change implementation to change review
- Delivered all the product changes related to Airtel West circles which includes Mumbai, Maharashtra & Goa, Gujrat circle & Airtel - Jersey (UK) without any escalation
- Being 1st point of contact for Customer (Airtel RA team/ technical team) for all kind of new business implementation, creating a detailed requirement analysis, outlining all the related change/solutions for the requirement
- Conducted training sessions for team members to enhance their knowledge on multiple nodes like PCRF solutions and policies, 2G/3G/4G/5G Network Architecture, Convergent Billing point interface and its working, PL/SQL
- Trained, supervised and motivated team members, result in quality delivery in all the change request of customer and improvement in team cohesiveness and overall performance
- Involved in debugging, troubleshooting & 24X7 Supports for Huawei MS Team
Intelligence Network Engineer
Avion Systems Pvt. Ltd.
Pune
10.2012 - 12.2013
- Successfully Handled change operation related to Prepaid & Post-paid subscribers
- Handled operations of Bharti Airtel West circles which includes Mumbai, Maharashtra & Goa, Gujarat and Madhya Pradesh
- Timely resolution of escalated problem & Trouble tickets raised by NOC Team regarding tariff and Prepaid charging system
- Troubleshooting many issue by collecting related traces and logs
- Routine monitoring & sanity checks for proper operation of OSC VAS nodes, products and services
- Monitoring, troubleshooting, Operation and Maintenance Support for core OCS VAS nodes like BMP, CBP, SCP, Mediation, RBI, and GFEP etc
- Generated daily/ weekly / monthly report for OCS based services as required by the operator
- Worked on PPS (Prepaid System) OCS 1.2, involved with preventive maintenance action, suggestion, support and upgrade on regular basis for customer IN nodes to achieved service level agreement defined by support contract between Huawei and its customers
Executive Engineer
Wipro InfoTech
Gurgaon
09.2011 - 10.2012
- The project was about providing Real time Charging Solution to Operator 'Aircel Ltd'
- Supported and maintained its PAN India Prepaid Operations over Telcordia IN platform
- Project was being handled by Centralized IN team located in Aircel NTC, Gurgaon
- Key Responsibilities includes: -
- 24 X 7 support for Aircel-India project on Telcordia-IN
- Configuring Tariff Rules using java based Telcordia RATER GUI and SPACE GUI, thereby configuring Marketing Products
- Resolving day to day customer technical complaints that include Wrong charging issue, Balance crediting/debiting, VAS code translation (configuration/charging definition), Subscriber Number provisioning/deletion, Subscriber Profile update (PRP update, FNF update, Balance & Usage Bucket update, Language change, FM bit update, Package Update, Various Dates update in subscriber's account, Community Updates)
- Handling Responsibility of Telcordia Front End Application (CPL – Customer Presentation Layer)
- New Circle configuration thereby permitting circle subscriber profile to view in CPL
- Accessing various Telcordia server Database to fetch multiple details like Subscriber Call Records (CDRs) from Data warehouse, accessing CPL User data details from OSG database
Education
Bachelor of Technology (B. TECH) - Computer Science & Engineering
Uttar Pradesh Technical University – MPEC
Kanpur, UP, India01.2009
Higher Secondary Certificate (Class12th) - Physics, Chemistry, Math, Hindi & English
Kendriya Vidyalaya Armapur Estate
Kanpur, UP, India01.2005
Secondary School Certificate (Class 10th) - Math, Science, Social Science, Hindi & English
Kendriya Vidyalaya Armapur Estate
Kanpur, UP, India01.2003
Skills
- Diameter
- TCP/IP
- CAMEL Protocol
- 5G core, 5G SA/NSA architecture
- Signaling System protocols/SS7
- INAP, MAP, TCAP, AAA
- Ericsson Charging System
- RMA, SMA, AIR, ECMS, PCRF, SAPC
- HUAWEI SMAPCBS system
- Telcordia Rater Tool, Secure CRT, X-Manager
- UNIX, Linux, basic scripting, Windows
- MySQL, PL/SQL
- Regulatory compliance adherence
- Technical troubleshooting proficiency
- Continuous improvement mindset
- Charging system expertise
- Data analysis capabilities
- Quality assurance standards
- Team collaboration capacity
- Strong communication skills
- Interpersonal relationship building
Accoladesandachievements
- During working with Huawei Technologies India Pvt Limited, I have won many awards likes 'Key Contributor', 'Best Mentor' and 'Outstanding Support for Bharti-Airtel OCS MS support' and many others.
- Active Member of Cricket, Football, and volleyball team at school & college level.
Relationshipstatus
Married
Nativeplace
Kanpur Nagar, Uttar Pradesh
Languages
- English, C1, Advanced
- Hindi, C1, Advanced
Disclaimer
I hereby declare that all the information furnished by me is true to the best of my knowledge and if any discrepancy is found I am ready for cancellation of my candidature.
Parents
Prabhu Nath, Meenu Devi
Personal Information
- Spouse's Name: Monika Bharti
- Child Name: Ananya Singh
- Date of Birth: 11/29/88
- Nationality: Indian
Timeline
Specialist-TA3
Ericsson India Global Services Pvt. Ltd.
08.2020 - Current
Senior Technical Lead – Service
Huawei Technologies India Pvt Ltd.
12.2013 - 08.2020
Intelligence Network Engineer
Avion Systems Pvt. Ltd.
10.2012 - 12.2013
Executive Engineer
Wipro InfoTech
09.2011 - 10.2012
Bachelor of Technology (B. TECH) - Computer Science & Engineering
Uttar Pradesh Technical University – MPEC
Higher Secondary Certificate (Class12th) - Physics, Chemistry, Math, Hindi & English
Kendriya Vidyalaya Armapur Estate
Secondary School Certificate (Class 10th) - Math, Science, Social Science, Hindi & English
Kendriya Vidyalaya Armapur Estate
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