Domain Support Specialist
Ericsson Global India Services
- Current
- Worked with Digitel & Orange on EPG & SAPC health check project
- Worked as domain specialist (L2 support) for MTN Africa in Ericsson Charging Domain
- Design & Implementation: Configure, integrate, and maintain Ericsson Charging System (CS) components, including Charging Control Node (CCN)
- Participated in root cause analysis (RCA) for system failures and provided inputs for long-term solutions and support to L3 engineers on ongoing CSR
- System Optimization: Conduct system performance analysis and capacity planning to optimize system efficiency and improve overall customer experience
- Documentation: Develop and maintain technical documentation, including configuration guides, troubleshooting procedures, and operational manuals
