Siddharth Tyagi
Ghaziabad
Summary
Professional with over 3.5 years of engineering experience. I aspire for creative and challenging job opportunity where I can exercise my Engineering and interpersonal skills, which gives mean opportunity to learn new things and to explore my future career possibilities with the betterment of the company.
Overview
3
3
years of professional experience
Work History
Domain Support Specialist
ERICSSON GLOBAL INDIA Pvt. Ltd.
08.2022 - Current
- To execute Configuration Change Request planned for CORE Network
- Comparing pre post KPI of core nodes after Execution of Change Request
- To Perform Health Checkup of Critical core Nodes on Daily Basis
- Working on Automation to execute CR's via Automated Tool
- Troubleshooting and Resolution : To do the root cause analysis and to resolve the issues by following the standard procedures
- Customer Interaction : To update customer regularly with dashboards/status of the incident
- Stakeholder management : To involve/follow up various teams including Back office/Field team to restore the services within SLA
- To ensure Compliance and security Process
- To Provide 24/7 L2 support on relevant elements
- To Perform L2 fault investigations and root cause analysis to resolve issues within SLAs
- To ensure Compliance and security Process
Assisant System Engineer Trainee
Tata Consultancy Services
04.2022 - 05.2022
- Effectively communicated with other system engineering personnel and senior executives on joint projects.
- Maintained computer systems, installed and upgraded new systems.
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
- Analyzed and managed software patches and versions necessary for successful operating system upgrades.
Education
Bachelor of Technology - Mechanical Engineering
ABES Engineering College
Ghaziabad, India06.2019
Skills
- Python
- SQL
- Winfiol
- OSS
- Citrix
- LCM
- MS Excel
- MS Power Point
Timeline
Domain Support Specialist
ERICSSON GLOBAL INDIA Pvt. Ltd.
08.2022 - Current
Assisant System Engineer Trainee
Tata Consultancy Services
04.2022 - 05.2022
Bachelor of Technology - Mechanical Engineering
ABES Engineering College
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