ABHISHEK KUMAR

Company Overview: Client: Jacobs

• Streamlined IT infrastructure management and operations using automation tools such as Ansible and Terraform, boosting efficiency by 25%.
• Increased server efficiency and minimized downtime by resolving Windows and Linux issues.
• Diagnosed problems with Windows and Linux servers.
• Implemented and configured monitoring tools such as Zabbix, Grafana, and SolarWinds to ensure optimal performance and availability of network systems and applications.
• Monitored Amazon RDS Postgres databases with CloudWatch, proactively addressing alerts, and resolving deadlock issues to maintain 99.9% system uptime.
• Automated the installation, configuration, update, and management of Zabbix's central components.
• Provided technical support, emphasizing customer service for Linux, UNIX, and networking enterprise applications.
• Skilled in SAN switch management, storage solutions, dashboard setup, group formation, and dependency establishment.

Company Overview: Client: Spectra

• Optimized the coordination of network integration via proficient remote operation management.
• Executed problem management with expert collaboration to enhance efficiency.
• Proactively identified and resolved network performance issues, resulting in a significant 20% reduction in customer impact.
• Applied extensive knowledge of network protocols.
• Utilized nimbus and critical alerts for effective network monitoring and swift issue resolution.
• Streamlined operations by deploying scalable network virtualization protocols, such as L2VPN, L3VPN, and VXLAN.
• Provided advanced troubleshooting for complex network issues, minimizing downtime, and disruptions.
• Monitored network health using the SolarWinds tool, identifying and resolving issues proactively.
• Skilled in Cisco switching and routing for LAN, Wi-Fi, and routing protocols (BGP, OSPF, EIGRP), alongside SD-WAN, as a dedicated NOC engineer.
• Managed backups and system updates to maintain server performance.

Company Overview: Client: SKF

• Efficiently managed escalated tickets as an L2 support, enhancing the ticket resolution process through documentation and issue identification, leading to improved turnaround times.
• Focused on enhancing ITSM workflows, incorporating DevOps methodologies, and implementing risk mitigation plans.
• Efficiently addressed customer support tickets, maintaining clear communication with customers to build strong relationships, and ensure high satisfaction levels.
• Provided effective remote support using various desktop tools.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Company Overview: Project: Group IT

• Providing IT support to Capgemini's global employees via telephone, email, and chat.
• Worked as a Service Desk L1 and L2 Engineer, resolving IT-related queries raised by end users through calls, chats, emails, and tickets/incidents.
• Handled network issues, system breakdowns, application halts, and other IT requests.
• Managed incidents and escalated unresolved tickets to appropriate teams.
• Performed Windows upgrades and patch management using SCCM, while managing antivirus solutions, specifically Symantec.
• Handled MS Exchange administration, including setting up distribution lists, managing user mailboxes, and Office 365 groups, assigning mailboxes, configuring email aliases, and overseeing license management.
• Directed mobile device security protocols, SafeNet MobilePASS implementation, and SSO container integration.