Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Tools
Interests
Declaration
Timeline
Generic

Mohd Numan

Gorakhpur

Summary

Five years of experience as a Voice NOC Engineer with expertise in network troubleshooting and customer complaint resolution. Proficient in advanced network analysis tools such as well Wireshark, and SONUS, ensuring optimal service performance and SLA compliance. Demonstrated ability to manage teams and implement process improvements in high-pressure environments, consistently achieving operational goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Engineer and Shift Lead

Tata Communications LTD
Pune
01.2022 - Current
  • Resolved customer complaints by analyzing data with Agilent, Wireshark, and SONUS.
  • Conducted SIP trace analysis using Wireshark to pinpoint customer issues.
  • Checked VTS and VAS traffic complaints, delivering solutions within established MTTR.
  • Coordinated with network operators on interconnect issues, initiating investigation tickets for low performance.
  • Disabled underperforming carriers and managed customer access per fraud team directives.
  • Facilitated monthly meetings to review processed volumes, and track timesheets.
  • Ensured workflow management met service level agreements, while optimizing resource utilization.
  • Identified training needs to enhance technical skills among team members.

Network and Associate Engineer

Tata Communications LTD
Pune
02.2020 - 01.2022
  • Monitored network systems continuously, ensuring 24/7 operations throughout the year.
  • Handled customer escalations as shift lead, providing timely resolutions.
  • Troubleshot network issues and implemented necessary alterations for optimal performance.
  • Managed NER, ASR, ACD, and prioritized customer tickets effectively.
  • Addressed packet loss, one-way audio, and silence on the line concerns.
  • Oversaw FAS, CLI, DTMF, FAX, and other customer-reported issues.
  • Evaluated utilization and traffic of enterprise and wholesale customers.
  • Proactively identified outages and notified customers before complaints were filed.

Education

Bachelors of Technology (B.Tech) in Electronics And Communications. -

Buddha Institute of Technology
Gida Gorakhpur Uttar Pradesh India
01-2019

Intermediate Class 12th -

Government Jubilee Inter College
Gorakhpur Uttar Pradesh
01-2015

Class 10th High School -

Government Jubilee Inter College
Gorakhpur
01-2013

Skills

    NOC operations

  • Quality of service monitoring
  • Traffic analysis and utilization
  • Carrier performance management
  • Shift coordination
  • Network troubleshooting
  • Wireshark analysis
  • Customer escalation and complaint resolution
  • Ticketing and incident management
  • Team leadership
  • Voice network monitoring
  • Fraud traffic management, SIP tracing, and analysis
  • NOC operations
  • Quality of service monitoring
  • Traffic analysis and utilization
  • Carrier performance management
  • Shift coordination
  • Network troubleshooting
  • Wireshark analysis
  • Customer escalation and complaint resolution
  • Ticketing and incident management
  • Team leadership
  • Voice network monitoring
  • Fraud traffic management

Certification

  • The Sip School

SIP School Certified Associate

SIP School VVoIP Professional

Accomplishments

Award received in the organization

  • Receiving continuous highest productivity and quality awards for more than one year
  • Received multiple 'Xtra Mile' awards for being the leader of the month across multiple teams
  • Received the 'Team Triumph' award from the sales head (VP) for successful monitoring of VIP customer traffic on an hourly basis

Languages

English
First Language
Hindi
Proficient (C2)
C2
Urdu
Upper Intermediate (B2)
B2

Tools

  • NDAS, Kibana, Routeserver, Ascade, ServiceNow, ELK, RTDAS, Rino, Spearline, Assure Now UNITE, Telchemy, ServiceNow

Interests

  • Playing cricket
  • Poetry writing (ghazal, sher, and nazm)

Declaration

  • I do hereby declare that the above Information is true the best of my knowledge and belief.

Timeline

Senior Engineer and Shift Lead

Tata Communications LTD
01.2022 - Current

Network and Associate Engineer

Tata Communications LTD
02.2020 - 01.2022

Bachelors of Technology (B.Tech) in Electronics And Communications. -

Buddha Institute of Technology

Intermediate Class 12th -

Government Jubilee Inter College

Class 10th High School -

Government Jubilee Inter College

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Mohd Numan