Sharath Babu P
Senior Microsoft Engineer
Bengaluru
Summary
Experienced with analyzing and optimizing complex systems to enhance functionality and efficiency. Utilizes technical skills and analytical thinking to develop innovative solutions and support business growth. Knowledge of troubleshooting technical issues and implementing process improvements.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Senior Microsoft Engineer
NTT Data Global Delivery Services
06.2012 - 04.2021
- Manage, monitor, and troubleshoot Azure infrastructure, resolving complex L2 support tickets within SLA times.
- Provisioned and configured Azure Virtual Machines, Virtual Networks, and Storage Accounts using ARM templates.
- Implemented network security policies using Network Security Groups (NSGs) and Application Gateways to enhance security posture.
- Managed Microsoft Entra Connect to Sync On-premises AD with Azure AD.
- Assisted in migrating on-premises applications to Azure Virtual Machines.
- Deploy applications, software updates, and OS images using SCCM task sequences.
- Handle patch management, and generate compliance and health reports.
- Troubleshoot Windows client OS and SCCM client-related issues.
- Monthly security patching of production servers via System Center Configuration Manager (SCCM).
- Maintain and update SCCM infrastructure for high availability and stability.
- Maintain accurate documentation for all deployments and configurations.
- Maintaining and monitoring the data centers and servers through SCOM/Moog Soft.
- Resolve escalated L1 issues, perform root cause analysis (RCA), manage major incidents, and document resolution steps.
System Analyst
Affiliated Computer Services (ACS)
01.2010 - 06.2012
- Company Overview: ACS is a leader in BPO and IT outsourcing across a variety of industries, and the public sector. Thousands of companies rely on us to help improve their processes, manage client operations, and focus on their core business.
- Monitoring Windows, UNIX, and Solaris servers through NetCool and WUP.
- Monitoring the performance and health conditions of the servers for multiple clients.
- Monitoring web servers using the Big Brother application tool.
- Continuous follow-up with the support team for relevant notification updates per SLA, and drive resolution.
- Monitoring and attending incident management tickets using Peregrine Service Center and BMC Remedy.
- Managing tasks and changes, and getting the crucial approvals, so that the issues can be resolved without causing any impact to the business.
- Working on incident management and change management.
- Coordinating with vendors to have any hardware issues fixed on the server.
- Performing scheduled reboots and service restarts on Windows and HPUX servers.
Desktop Engineer
Hewlett Packard Pvt Ltd
02.2008 - 01.2010
- Company Overview: Hewlett Packard is a technology company that operates in more than 170 countries around the world. We explore how technology and services can help people and companies address their problems and challenges, and realize their possibilities, aspirations and dreams.
- Troubleshooting problems logged by the client users in day-to-day Operations.
- Monitoring & attending Incident Management calls using HP Open View Service Centre.
- To provide level one support for LAN infrastructure, Servers, Desktops and Laptops including the communication of complex problems to appropriate second and third line support teams/ software teams/vendors in a timely and efficient manner and according to agreed service levels, standards and procedures.
- Co-coordinating with CE & remote support engr. for Server H/W issues.
- Monitor and progress all assigned calls and as appropriate follow escalation procedures for problem resolutions that are not progressing satisfactorily.
- System administration expertise in Windows 2000, 2003, Vista & XP Prof Desktop and Servers.
- Providing remote support to the users using Net-meeting, RDP.
- Create and manage shared folders/files in file server. This includes providing shared folder permissions and security.
- Managing and Troubleshooting of Network Printers, Print Queues & Print Services.
- Exposure in server level back up and tape management on day to day LOD Activity.
- Mounting Tape drives in HP Storage Works MSL5000series Library using Data Protector.
- Managing the users in the Active directory.
- Creating the group policy object according to the company policy.
- Taking the Incremental backup of Avaya Servers using Avaya CMS supervisor tool.
- Installing & Configuring Microsoft Outlook.
Education
BCA -
VMU
04.2001 -
Skills
End user support
Alert Monitoring
NOC Operations
Service Now
SLA Management
SCCM Application Deployment
Patch Management
Change Management
Azure Active Directory
Azure Virtual Machine Scale Sets
Deploying, Managing, and Optimizing Virtual Machines
Configuring Virtual Networks (VNets)
Azure Load Balancer
Azure Application Gateway
Timeline
Senior Microsoft Engineer
NTT Data Global Delivery Services
06.2012 - 04.2021
System Analyst
Affiliated Computer Services (ACS)
01.2010 - 06.2012
Desktop Engineer
Hewlett Packard Pvt Ltd
02.2008 - 01.2010
BCA -
VMU
04.2001 -