Sharath Babu P

Deploy applications, software updates, and OS images using SCCM task sequences.

Handle patch management, and generate compliance and health reports.

Troubleshoot Windows client OS and SCCM client-related issues.

Monthly security patching of production servers via System Center Configuration.

Manager (SCCM).

Maintain and update SCCM infrastructure for high availability and stability.

Maintain accurate documentation for all deployments and configurations.

Handled cloud environment for DD Global clients and provided support for Exchange servers, O365.

Maintaining and monitoring the data centers and servers through SCOM/Moog Soft.

Implement and manage Azure AD, RBAC.

Provision, configure, monitor, and troubleshoot Azure VMs, storage, networks (VNets, NSGs, Load Balancers), and databases.

Resolve escalated L1 issues, perform root cause analysis (RCA), manage major incidents, and document resolution steps.

• Company Overview: ACS is a leader in BPO and IT outsourcing across a variety of industries, and the public sector. Thousands of companies rely on us to help improve their processes, manage client operations, and focus on their core business.
• Monitoring Windows, UNIX, and Solaris servers through NetCool and WUP.
• Monitoring the performance and health conditions of the servers for multiple clients.
• Monitoring web servers using the Big Brother application tool.
• Continuous follow-up with the support team for relevant notification updates per SLA, and drive resolution.
• Monitoring and attending incident management tickets using Peregrine Service Center and BMC Remedy.
• Managing tasks and changes, and getting the crucial approvals, so that the issues can be resolved without causing any impact to the business.
• Working on incident management and change management.
• Coordinating with vendors to have any hardware issues fixed on the server.
• Performing scheduled reboots and service restarts on Windows and HPUX servers.

• Company Overview: Hewlett Packard is a technology company that operates in more than 170 countries around the world. We explore how technology and services can help people and companies address their problems and challenges, and realize their possibilities, aspirations and dreams.
• Troubleshooting problems logged by the client users in day-to-day Operations.
• Monitoring & attending Incident Management calls using HP Open View Service Centre.
• To provide level one support for LAN infrastructure, Servers, Desktops and Laptops including the communication of complex problems to appropriate second and third line support teams/ software teams/vendors in a timely and efficient manner and according to agreed service levels, standards and procedures.
• Co-coordinating with CE & remote support engr. for Server H/W issues.
• Monitor and progress all assigned calls and as appropriate follow escalation procedures for problem resolutions that are not progressing satisfactorily.
• System administration expertise in Windows 2000, 2003, Vista & XP Prof Desktop and Servers.
• Providing remote support to the users using Net-meeting, RDP.
• Create and manage shared folders/files in file server. This includes providing shared folder permissions and security.
• Managing and Troubleshooting of Network Printers, Print Queues & Print Services.
• Exposure in server level back up and tape management on day to day LOD Activity.
• Mounting Tape drives in HP Storage Works MSL5000series Library using Data Protector.
• Managing the users in the Active directory.
• Creating the group policy object according to the company policy.
• Taking the Incremental backup of Avaya Servers using Avaya CMS supervisor tool.
• Installing & Configuring Microsoft Outlook.