GANESH THANGAM P
Senior Shift Lead / L2 NOC System Administrator
Chennai
Summary
Dynamic Senior Shift Lead / L2 NOC Admin with nearly 10 years of expertise in IT infrastructure, cloud operations, and NOC support, specializing in AWS-hosted environments and enterprise application support. Currently engaged with PDI Technologies, providing comprehensive support for VPN connectivity, RDS platforms, SQL Server infrastructure, and firewall management. Demonstrates proficiency in 24x7 NOC operations, incident management, and AWS migration support, combined with strong leadership skills that foster a collaborative team environment and optimize workflow efficiency. Recognized for effectively managing critical incidents while maintaining high performance standards and adaptability to evolving business needs.
Overview
10
10
years of professional experience
3
3
Certifications
1
1
Language
Work History
Senior Shift Lead / L2 NOC System Administrator
PDI Technologies
06.2021 - Current
- Directed daily operations in 24x7 NOC as Senior Shift Lead/L2 Engineer, managing incident handling. Monitored enterprise environments using LogicMonitor, Datadog, and Grafana, pagerduty alerts for performance insights. Administered P1/P2/P3 incidents focusing on outage management and customer communications. Supported AWS services including EC2, security groups, and routing configurations. Troubleshot connectivity for VPN tunnels and SQL Server integrations successfully. Executed Active Directory administration including user provisioning and password resets. Collaborated across teams to maintain SLA compliance during shift transitions. Facilitated communication through technical troubleshooting calls with customers.
- delivered aid during leadership transitions by preserving open communication lines between all entities involved for effortless integration.
- Executed comprehensive troubleshooting strategies during critical incidents, reducing disruptions to ongoing operations and maintaining smooth service delivery.
Technical Help Desk Engineer (L1 Support)
ACT Fibernet Pvt Ltd (Atria Convergence Technologies)
06.2018 - 06.2021
- Managed resolution of customer support tickets related to broadband connectivity. Diagnosed internet speed issues, router configurations, and email access problems. Configured routers using dynamic IP, PPPoE, and static IP methods. Worked closely with field engineers and backend teams for comprehensive troubleshooting. Supplied remote support to enterprise customers facing technical difficulties. Oversaw escalation processes to enhance issue resolution efficiency. Implemented port forwarding and firewall solutions for improved network security.
Technical Support Executive
Zealous Services
06.2016 - 06.2018
- Set up operating systems and customized desktops for user efficiency. Configured VPNs and firewalls to reinforce network security measures. Provided robust technical support through effective desktop troubleshooting. Facilitated hardware/software installations, ensuring consistent system functionality. Implemented basic network troubleshooting to address connectivity issues.
Education
MBA -
Loyola College
01-2020
B.Sc - Networking
Subbalakshmi Lakshmipathy College of Science
01-2016
HSC - undefined
Sri Aurobindo Mira Higher Secondary School
01-2013
SSLC - undefined
Sri Aurobindo Mira Higher Secondary School
01-2011
Skills
- AWS Cloud Infrastructure Instance Management
- NOC Operations & Infrastructure Monitoring
- Incident Management & Escalation Handling
- OS upgradation and disk management
- VPN Configuration & Troubleshooting
- Cisco ASA Firewall Administration
- OPNsense Firewall Management
- Windows Server Administration
- Active Directory & LDAP Management
- RDS (Remote Desktop Services) Support
- Okta Identity & Access Management
- SQL Server & SSMS Support
- VMware vSphere/ESXi Administration
- Microsoft Hyper-V Administration
- LOMO and Datadog, Grafana & Pagerduty Monitoring
- Datto Patch Management & Security Compliance Management
- Qualys Vulnerability Management
- Network Troubleshooting & Routing
- VLAN, NAT, DNS & Port Forwarding
- AWS & Azure Cloud Support
- Infrastructure & Cloud Operations
- Root Cause Analysis (RCA)
- Customer Escalation Management
- Shift & Roster Management
- SLA & ITIL-Based Support
- Team Collaboration & Leadership
- Technical Troubleshooting & Support
- Documentation & Operational Reporting
- Python, HTML & YAML Basics
Certification
Microsoft Certified System Administrator (MCSD)
Timeline
Senior Shift Lead / L2 NOC System Administrator
PDI Technologies
06.2021 - Current
Technical Help Desk Engineer (L1 Support)
ACT Fibernet Pvt Ltd (Atria Convergence Technologies)
06.2018 - 06.2021
Technical Support Executive
Zealous Services
06.2016 - 06.2018
B.Sc - Networking
Subbalakshmi Lakshmipathy College of Science
HSC - undefined
Sri Aurobindo Mira Higher Secondary School
SSLC - undefined
Sri Aurobindo Mira Higher Secondary School
MBA -
Loyola College