ANAG MAHENDRAN
Bengaluru
Summary
Certified ITIL v4 professional and CCNA candidate with over 6 years of experience in infrastructure monitoring, network management, and incident management. Currently excelling as a Senior System Engineer and Lead NOC Administrator, leveraging expertise in tools like Zenoss, Datadog, RabbitMQ, Jira, Ansible, ServiceNow, and Signiant. Demonstrated leadership in handling critical incidents, conducting L1 troubleshooting for hybrid infrastructure, providing mentorship to teams, and ensuring service reliability. Transitioning into a Network Engineer role to enhance operational knowledge and foster strong cross-functional collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior System Engineer | Lead NOC Administrator
ATMECS Global
06.2023 - Current
- Led P1 incident response efforts, conducting bridge calls and coordinating cross-functional teams to resolve major outages and reduce downtime
- Enhanced acknowledgment and escalation workflows, resulting in a 20% reduction in incident response time across the team
- Created comprehensive NOC-specific runbooks and SOPs, improving onboarding efficiency and reducing documentation errors by 30%
- Triaged infrastructure alerts from Zenoss, Datadog, RabbitMQ, and Signiant, focusing on performance degradation and root cause identification
- Mentored new joiners and facilitated internal training sessions, contributing to improved shift deliverables and reduced knowledge gaps
- Managed multiple operational trackers (escalations, CSI logs, SLA violations) and actively participated in continuous service improvement initiatives
System Engineer
ATMECS Global
03.2022 - 06.2023
- Monitored cloud and on-prem infrastructure using Zenoss, Datadog, and Jira; supported proactive resolution of system performance and network issues
- Diagnosed real-time infrastructure issues (CPU spikes, memory alerts, and interface errors) using network and host-level monitoring
- Maintained multiple NOC trackers, performed routine audit tasks, and handled change records across support windows
- Collaborated with stakeholders to assess business impact and prioritize resolution based on severity and show/user impact
- Documented SOPs and contributed to updates based on tool enhancements and lessons learned
Software Engineer – NOC Operations
ATMECS Global
05.2019 - 02.2022
- Designed and implemented GCP monitoring dashboards and automated alert thresholds, enabling real-time detection of anomalies and optimizing system/network health
- Contributed to the setup of 24x7 NOC operations, including creation of SOPs, triage processes, and response workflows to ensure SLA adherence across infrastructure services
- Collaborated with engineering teams to fine-tune delivery pipelines and backend service thresholds, leading to a 15% improvement in bid-request response times for OpenX’s ad tech platform
- Developed internal automation tools for audit routines, environment monitoring, and system updates — reducing manual overhead by 30% and increasing diagnostic efficiency
- Integrated GCP Klaxxon Gateway metrics into unified dashboards, providing actionable visibility into cloud network performance and latency trends
- Participated in incident escalations and root cause discussions with stakeholders, ensuring clarity in incident flow, network alert ownership, and escalation matrices
- Assisted in the fine-tuning of escalation protocols, improving cross-functional alignment and resolution times for critical infrastructure issues
Education
M.Tech - Software Systems
Birla Institute of Technology And Science (BITS)
Pilani11-2024
Skills
- Infrastructure Monitoring Tools: Zenoss, Datadog, Signiant, DII, RabbitMQ
- Ticketing & Documentation: Jira, Confluence, OpsGenie, ServiceNow
- Network Fundamentals: TCP/IP, DNS, DHCP, VLANs, VPN, SNMP
- Cloud & Systems: GCP, Kubernetes, Linux
Certification
- ITIL v4 Foundation
- Google Cloud Certified Associate Cloud Engineer
- Cisco Certified Network Associate (CCNA) – In Progress (2025)
Timeline
Senior System Engineer | Lead NOC Administrator
ATMECS Global
06.2023 - Current
System Engineer
ATMECS Global
03.2022 - 06.2023
Software Engineer – NOC Operations
ATMECS Global
05.2019 - 02.2022
M.Tech - Software Systems
Birla Institute of Technology And Science (BITS)
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