Abhishek Kumar
Ghaziabad
Summary
Operations leader with proven track record at Prologic Web Solutions, achieving 95% improvement in process efficiency. Expertise in team leadership and training development, with strong skills in strategic planning and conflict resolution. Dedicated to enhancing performance and fostering a culture of excellence. Focused on delivering exceptional client satisfaction through innovative solutions.
Overview
10
10
years of professional experience
Work History
Team Leader - Operations (GST Suvidha Kendra Process)
Prologic Web Solutions
Noida
07.2017 - 09.2024
- Supervised operations team of 20 members, promoting workflow efficiency and achieving KPIs.
- Managed daily operations, addressing escalations and enhancing process efficiency by 95%.
- Collaborated with cross-functional teams to optimize processes and improve customer satisfaction.
- Implemented training programs to upskill team members and cultivate continuous improvement culture.
Process Trainer (Videocon D2H Process)
Insync Business Pvt Ltd
Noida
05.2014 - 06.2017
- Conducted training sessions for new hires and current employees to ensure compliance with company standards.
- Developed and designed training materials to enhance operational knowledge and performance.
- Monitored trainee performance, providing constructive feedback to facilitate improvement.
- Reduced error rates and improved process quality through targeted training initiatives.
Education
Bachelor of Arts - Arts
Monad University
Pilkhuwa,Uttar Pradesh 24530406-2016
Skills
- Operations management
- Team leadership
- Process improvement
- Training and development
- Strategic planning
- Conflict resolution
- Client relationship management
- Problem-solving
Accomplishments
- Increased operational efficiency by 20% through process optimization at Prologic Web Solutions
- Successfully trained and onboarded over 150 employees at Insync Business Pvt. Ltd., contributing to reduced error rates by 15%
Disclaimer
I hereby declare that the information provided above is true and accurate to the best of my knowledge and belief I take full responsibility for the authenticity of the details mentioned in this résumé
Languages
- English
- Hindi
Personal Information
- Date of Birth: 11/13/1993
- Nationality: Indian
- Father Name: Late Mahendra Prasad
- Blood Group : O+
Timeline
Team Leader - Operations (GST Suvidha Kendra Process)
Prologic Web Solutions
07.2017 - 09.2024
Process Trainer (Videocon D2H Process)
Insync Business Pvt Ltd
05.2014 - 06.2017
Bachelor of Arts - Arts
Monad University
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