Abhishek Kumar
Delhi
Summary
Accomplished marketing professional with demonstrated success developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager talented in building teams and motivating personnel to new levels of performance.
I am a highly organized and detail-oriented individual with a strong ability to manage multiple projects simultaneously. I am also a fast learner and eager to adapt to new challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Brand Manager - Ecommerce and Digital Marketing
Viara Industries
Sahibabad
02.2021 - 05.2025
- Developed promotional campaigns that included email marketing blasts as well as advertising on popular search engine websites such as Google Ads or Bing Ads.
- Monitored competitors' activities in order to stay ahead of industry trends.
- Monitored online reviews and feedback from customers across social media channels to identify areas of improvement for product offerings.
- Created new digital marketing campaigns to promote products and services on various ecommerce platforms.
Supervisor
Classic Industries
Delhi
02.2021 - 05.2025
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Trained new employees on company policies and procedures.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Customer Support Executive
Viara Industries
Sahibabad
02.2021 - 05.2025
- Developed solutions to address customer complaints.
- Collaborated with colleagues to resolve complex customer queries.
- Provided detailed information about products and services.
- Resolved customer issues in a timely manner.
- Assisted customers with product installation and setup.
- Resolved customer complaints professionally and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Developed strategies to improve customer service experience.
- Maintained accurate records of customer interactions.
Team Leader
Viara Industries
Sahibabd
02.2021 - 05.2025
- Documented various processes related to system implementation and maintenance activities for future reference.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Collaborated with other departments to ensure alignment of goals across teams.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Maintained a positive work environment that promoted collaboration between team members.
- Established clear expectations for employees, providing guidance when needed.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
Sales Executive
Rishabh Creation
Delhi
02.2019 - 01.2021
- Negotiated contracts with clients on behalf of the company.
- Generated reports to summarize sales performance metrics and present findings to management team.
- Implemented processes for cross-selling products or services based on customer needs.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Created brochures and newsletters to promote products or services.
- Cultivated relationships with existing customers to encourage repeat business.
Education
DIGITAL MARKETING - Digital Marketing
IIDE
DELHI04-2025
Bachelor of Arts -
University of Delhi
Delhi02-2023
High School Diploma -
Ludlow Castle
Delhi04-2019
Skills
- Digital marketing
- Email marketing
- Content creation
- Project management
- Data entry
- Computer operations management
- Documentation skills
- Customer relationship management
- Search engine optimization
- Product listing optimization
- Team leadership
- Social media advertising
- Customer service excellence
- Empathy and patience
- Customer service
- Problem-solving
- Customer response
- Live chat support
- Issue follow up
- Complaint handling
- Accounting software knowledge like Tallyerp9 and Tally prime
- Journal accounts entry record in professional way
Accomplishments
- I got second place in the essay writing competition while I am in 8th grade
- I have different types of medals and honors in dance
Certification
- Digital marketing certificate
- tally ERP9 certificate
- educational certificate
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Brand Manager - Ecommerce and Digital Marketing
Viara Industries
02.2021 - 05.2025
Supervisor
Classic Industries
02.2021 - 05.2025
Customer Support Executive
Viara Industries
02.2021 - 05.2025
Team Leader
Viara Industries
02.2021 - 05.2025
Sales Executive
Rishabh Creation
02.2019 - 01.2021
DIGITAL MARKETING - Digital Marketing
IIDE
Bachelor of Arts -
University of Delhi
High School Diploma -
Ludlow Castle
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