Abhishek Kumar
Sr. Quality Analyst
Ranchi
Summary
Motivated professional with extensive experience in quality evaluation and customer service, dedicated to enhancing performance through effective feedback and training. Proven track record of driving process improvements, demonstrating commitment to excellence. Thrives in dynamic environments, leveraging strong communication skills and teamwork to achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Sr. Quality Analyst
Teleperformance
02.2025 - Current
- Mentored and coached team members on QA topics and strategies.
- Supported the company during the transition in maintaining a work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Performed root cause analysis of defects and implemented corrective actions, minimizing future occurrences of similar issues.
Sr. Quality Analyst
Concentrix Daksh services India Private Limited
03.2019 - 01.2025
- Company Overview: A leading provider of customer engagement services.
- Monitor performance according to quality parameter.
- Weekly interaction with client for the new SOP and SOP changes.
- Weekly connect with OPS and training team for calibration and process improvement.
- Conduct feedback and coaching session for associate to improve their quality score.
- Share the BQ score with all stakeholders and to plan the TNI for the BQ headcount.
- Be part of daily briefing to introduce the entire floor about the new SOP and SOP change.
Education
Matriculation -
ICSE Board
Ranchi, India03-2012
Intermediate - Science
Jharkhand State Board
Ranchi, India05-2015
ITI -
Sarojani Technical Institute
Ranchi, India 04.2001 -
Bachelor of Science -
Jharkhand State Board
Ranchi, India 04.2001 -
Skills
* Experience with Amadeus, Galileo, and Spark
Interests
Travelling and exploring new things
STRENGTHS
- People management: Ability to manage people effectively and ensure teamwork.
- Multitasking: Skilled in multitasking and leading teams for quality outputs.
- Self-Motivated: Self-motivated and capable of quick learning.
Timeline
Sr. Quality Analyst
Teleperformance
02.2025 - Current
Sr. Quality Analyst
Concentrix Daksh services India Private Limited
03.2019 - 01.2025
ITI -
Sarojani Technical Institute
04.2001 -
Bachelor of Science -
Jharkhand State Board
04.2001 -
Matriculation -
ICSE Board
Intermediate - Science
Jharkhand State Board
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