Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Kunal Gupta

Kolkata

Summary

Accomplished travel desk agent with Approx. 2 years of diverse experience in the travel and customer service industries, specializing in post-sale support. Proficient in using major Global Distribution Systems (GDS) like Amadeus , Galileo & Spark to manage bookings efficiently. Knowledge of IATA regulations ensures compliance and accurate dissemination of travel information. Experienced with low-cost carriers(LCC), enhancing service offerings to budget-conscious travelers.

Overview

3
3
years of professional experience

Work History

Sr. Process Analyst / Advisor

Concentrix
Kolkata
07.2022 - Current
  • Managed customer interactions and resolved queries in the dynamic travel industry using proficiency in Global Distribution Systems (GDS).
  • Demonstrated comprehensive knowledge of IATA regulations and proficiently advised on travel matters for low-cost carrier (LCC) airlines
  • Effectively handled multiple tasks simultaneously in high-stress situations, guaranteeing prompt and precise solutions to boost customer satisfaction
  • Addressed client inquiries, resolved issues and complaints about different travel arrangements. Assisted customers with modifying existing itineraries or canceling trips.
  • Monitored performance metrics of newly onboarded employees (AHT, CSAT, DSAT) through buddy nomination and provided guidance and support to ensure their understanding of the process.

Business Process Associate

Wipro
Kolkata
03.2021 - 07.2022
  • Checked ledger balances and reconciled payments for policies from various companies, promptly resolving any discrepancies
  • Developed and implemented billing procedures to ensure accurate and timely payment of claims.
  • Reconciled discrepancies between payment postings and invoices received from providers.
  • Conducted follow-up calls to insurers for timely payment of claims submitted by physicians and providers.
  • Stayed current with coding systems like ICD 10 and CPT codes for medical billing processes.
  • Identified patterns in denials, rejections, and underpayments leading to improved reimbursement rates.
  • Maintained adherence to HIPAA regulations for safeguarding health care information.

Education

Bachelor of Arts - Bachelor of Arts, English literature

University of Calcutta
Kolkata, India
08-2021

High School Diploma -

NIOS
Kolkata, India
12-2016

Skills

  • Amadeus
  • Galileo
  • NDC
  • IATA Regulations Knowledge
  • Spark
  • Microsoft Excel
  • Facets
  • NextGen
  • Teamwork & Collaboration
  • Ability to adjust quickly to new technologies

Accomplishments

  • Certified for Financial Market Program(Basics).
  • Getting awarded medals and certificates for part of many 10K Marathons.

Languages

Hindi
First Language
English
Proficient (C2)
C2
Bengali
Proficient (C2)
C2

Timeline

Sr. Process Analyst / Advisor

Concentrix
07.2022 - Current

Business Process Associate

Wipro
03.2021 - 07.2022

Bachelor of Arts - Bachelor of Arts, English literature

University of Calcutta

High School Diploma -

NIOS

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Kunal Gupta