Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Playing cricket, Badminton and Travelling
Timeline
Generic

Abhishek Kumar

Deputy Manager
Gurgaon,HR

Summary

Highly accomplished Operations Management professional with: - 2+ years of experience at Grofers India Pvt. Ltd. - 3+ years of experience at Cashify (current tenure: 3 years 8 months) Proven track record of: - Expert problem-solving and conflict resolution - Enhancing customer satisfaction and loyalty - Driving operational excellence and process improvements - Consistently delivering cost savings while boosting profitability

Overview

9
9
years of professional experience
3
3
Languages

Work History

Deputy Manager

Manak Waste Management PVT LTD.
11.2021 - Current
  • Currently working as Deputy Manager For Bangalore city.
  • I have also worked as Deputy manager for Delhi city.
  • Key Tasks and Objectives:
  • Area Distribution: Assign areas to partners based on their monthly performance.
  • Daily Live Tracking: Monitor assigned leads in real-time, ensuring adherence to Standard Operating Procedures (SOPs) and maintaining high hygiene standards.
  • Revenue Growth: Focus on increasing revenue on a monthly basis, driving business growth and expansion.
  • Led daily operations, planning and execution, achieving success and accomplishment of key objectives.
  • Targeting potential partners and building relationships with them using creativity, strategic thinking and knowledge of current market trends.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Station Manager

Grofers India Pvt Ltd.
02.2021 - 10.2021
  • Under Station Manager Profile, management assigned me below four departments simultaneously
  • 1. Last Mile Department
  • 2. First Mile Department
  • 3. R.T.O. Department (Reverse Logistic )
  • 4. Cash Management.
  • Team Management with their proper weekly off.
  • Last Mile Department: Weekly App training to all delivery boys, Weekly briefing regarding how to deliver the orders in a proper way, Making route plan, Proper route assigning, Issue resolution of delivery boys during delivery. Makes sure that each and every order should be deliver on-time by taking continuous follow with delivery boys.
  • First Mile Department: Route wise segregation orders, Cross-verifying that is every order must be on their correct assigned route, Proper dispatch of segregated orders with suggested van, Proper loading – unloading orders crates.
  • RTO Department: Publishing weekly RTO difference (loss) report with team and briefing regarding the same, Suggestions to the central team about the new implementation to make a more smoother process than old. Maintaining zero losses throughout the process.
  • Cash Management: Main Purpose – The COD ( cash on delivery ) orders which are getting delivered to the customer, COD amount must be submit to store by delivery boy on same day only. Slot wise COD collection, Proper amount updating on cash management dashboard, Next day cash deposition in the bank account of company on a daily basis, Zero tolerance between such order’s COD amount, Weekly COD loss report publishing with team and monthly with the central team.

MIS Executive

Grofers India Pvt Ltd.
05.2019 - 02.2021
  • Collection of all the orders which are getting cancelled / rescheduled / returned doorstep by the customer and tracking the same that are coming back store or not. Publishing weekly RTO difference (loss) report with team and briefing regarding the same, Suggestions to the central team about the new implementation to make a more smoother process than old. Maintaining zero losses throughout the process.

Field Executive

Grofers India Pvt Ltd.
01.2017 - 07.2018
  • Resolving customer complaints by investigating problems and developing solutions to preserve relationship and foster ongoing business opportunity. Communicating regularly with customers to build reports and customer satisfaction. Maintained proper condition of company supplied equipment and material for optimal performance. Focused on customer service, customer feedback to increasing order count of the area which I have assigned.

Education

SSC -

U.P Board
01.2011

B.Sc - undefined

CSJM University Kanpur
01.2020

HSC - undefined

U.P Board
01.2013

Skills

Work Planning

Accomplishments

  • For an outstanding performance in April'2019 for Field Executive, got promotion for MIS Executive.
  • For an Outstanding performance in JAN'2021 for MIS Executive, got promotion for Station Manager.

Additional Information

  • I have must interest in gaining excel knowledge and Google sheet knowledge and more and more (Excel & Google sheet) formulae.
  • Much interest in data analysis.
  • Much interest in inventing new smoother process than old.
  • I have well knowledge of excel, google sheet data maintaining, Vlookup, H lookup, Imortrange, importdata, Query, IF conditions, Pivot table, Bar chart.

Playing cricket, Badminton and Travelling

I like to play cricket and badminton to keep myself fit. 

Timeline

Deputy Manager

Manak Waste Management PVT LTD.
11.2021 - Current

Station Manager

Grofers India Pvt Ltd.
02.2021 - 10.2021

MIS Executive

Grofers India Pvt Ltd.
05.2019 - 02.2021

Field Executive

Grofers India Pvt Ltd.
01.2017 - 07.2018

B.Sc - undefined

CSJM University Kanpur

HSC - undefined

U.P Board

SSC -

U.P Board

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Abhishek KumarDeputy Manager