ABHISHEK KUMAR
Bengaluru
Summary
Accomplished professional in chargeback and representment management with a solid foundation in financial reconciliation and team leadership. Expertise in managing complex disputes, leading to significant reductions in financial losses through thorough investigations and timely resolutions. Strong ability to coordinate with diverse teams to optimize reconciliation efforts and maintain precise financial records. Committed to fostering team development and ensuring compliance with regulatory standards while enhancing operational efficiency.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Process Specialist
Infosys BPM
09.2021 - Current
- Executed fraud prevention measures to protect customer accounts and ensure compliance with security protocols.
- Processed debit card transactions with accuracy while adhering to established standards.
- Resolved customer queries promptly, delivering exceptional service and support.
- Conducted research to improve transaction processing systems, increasing operational efficiency.
- Performed quality assurance checks, maintaining high service delivery standards.
- Facilitated training sessions to enhance team knowledge and skills.
- Collaborated with cross-functional teams to implement process improvements that optimized workflows.
- Achieved timely issue resolution, fostering customer satisfaction and trust.
Education
BBA - Accounting And Finance
Amity GlobalBusiness School
Ahmedabad05-2021
Associate of Science - Biological Sciences
Kamtaul Collage
Kamtaul02-2015
High School Diploma -
S.R.DAV Public School
Pupri03-2013
Skills
- Management of card operations
- Support for clients
- Operational effectiveness
- Regulatory adherence
- Teamwork and collaboration
- Optimization of time usage
- Decision making through analysis
- Proficient communication skills
- Task prioritization strategies
Accomplishments
- SPOT Award
Languages
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Certification
Infosys Certified Banking Associate - 2025.
Timeline
Process Specialist
Infosys BPM
09.2021 - Current
BBA - Accounting And Finance
Amity GlobalBusiness School
Associate of Science - Biological Sciences
Kamtaul Collage
High School Diploma -
S.R.DAV Public School