Abhishek Kumar
403 A Wing Sheetal Jyot BLDG DGS Group Near Yashwant Gaurav Cmplx Nallasopara West
Summary
To obtain a challenging and responsible position where I can apply my knowledge and skills to contribute to the growth of the organization and always be on a learning curve.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Area Collection Manager (Jr. Manager) (P/ L)
One97 Communications LTD (Paytm)
09.2024 - Current
- Managing the collection of Personal loan buckets 90+ to write off.
- Managing daily operations of collections team to ensure achievement of targets.
- Tracked portfolio performance across specific buckets in assigned area.
- Planned visits based on agency feedback and operational requirements.
- Collaborated with legal team to address procedures related to LOK Adalat.
- Evaluated team performance metrics to identify areas for improvement and development.
Agency Manager -Collections (P/ L)
SmartCoin Financial Pvt Ltd.( Upmove Capital)
09.2023 - 09.2024
- Responsible for collection of Personal Loan Business - Bucket 4 to Write Off for Maharashtra.
- Regularly Track the portfolio for specific buckets for the assigned Area.
- Manage productivity by fixing productivity parameters for Agencies / collection executives monitoring performance against set parameters and daily review the same.
- Plan visits based on requirements and feedbacks by FOS.
Assistant Manager I -Collections
Utkarsh Small Finance Bank
01.2023 - 06.2023
- Accountable for collection of HL, MSME, CV & LAP loan Businesses.
- Handling buckets X, 1, 2, 3, NPA & WOFF with 6 FOS team.
- Ensure resolution in Bucket 3 & reduce flows into NPA.
- Recommend for Legal Actions for non- recoverable cases and following up with the legal team for the closure of the cases.
- Plan visits based on requirements and feedbacks by FOS.
Collection Manager
SMARTCOIN Financial Pvt Ltd.
10.2021 - 11.2022
- Responsible for collection of Personal Loan Business - Bucket 3, 4 & 5 for Maharashtra.
- Regularly Track the portfolio for specific buckets for the assigned Area.
- Manage productivity by fixing productivity parameters for Agencies / collection executives monitoring performance against set parameters and daily review the same.
- Plan visits based on requirements and feedbacks by FOS.
Operator
Home Credit India Finance Ltd.
01.2018 - 10.2020
- Accountable for collection of P/L, CD & TW Business - Bucket 1, 2 &3.
- Handling 18 members inhouse team including 4 FOs.
- Ensure resolution in Bucket 3 & reduce flows into NPA.
- Monitor and review Field team and calling team to achieve to set targets.
- Collection efficiency had to be tracked, monitored and improved consistently over the baseline targets published on an ongoing basis.
Jr. Officer- Processing
HDB FINICIAL SERVICES PVT LTD ( HDFC Bank)
03.2016 - 09.2017
- Handle to all CTS clearing process like outward cheque, fund transfer and RTGSAlso.
- Coordinate with various Branches and departments on various account maintenance issue/carriers raised by customers.
- Work with other Bank Branches and clearing house to take appropriate action in case if delay in cheque clearance and reduce return where possible.
- Coordinate home banking service with branches as per customer request from pickup and delivery of cash, cheque/documents.
- (HDFC BANK LTD)
Education
Bachelor of Commerce (B. Com) -
MGKVP University
Varanasi06-2014
HSC -
VN GIC GyanPur Bhadohi
U.P.06-2011
SSC -
SLP Intermediate College Dashrathpur Wari Bhadohi
U.P.06-2009
Skills
- Customer relationship management
- Team leadership
- Communication skills
- Adaptability and flexibility
Certification
- One-year Computer Course of ADCA, Lucknow
- Training under KP Dubey & Company Chartered Accounting, August 2015 to February 2016
- DRA Certificate, 03/2025
Disclaimer
I hereby declare that the information provided above is true and valid.
Languages
- English
- Hindi
Personal Information
- Father's Name: Mr. Vinod Mishra
- Date of Birth: 11/10/94
- Nationality: Indian
- Marital Status: Married
Timeline
Area Collection Manager (Jr. Manager) (P/ L)
One97 Communications LTD (Paytm)
09.2024 - Current
Agency Manager -Collections (P/ L)
SmartCoin Financial Pvt Ltd.( Upmove Capital)
09.2023 - 09.2024
Assistant Manager I -Collections
Utkarsh Small Finance Bank
01.2023 - 06.2023
Collection Manager
SMARTCOIN Financial Pvt Ltd.
10.2021 - 11.2022
Operator
Home Credit India Finance Ltd.
01.2018 - 10.2020
Jr. Officer- Processing
HDB FINICIAL SERVICES PVT LTD ( HDFC Bank)
03.2016 - 09.2017
Bachelor of Commerce (B. Com) -
MGKVP University
HSC -
VN GIC GyanPur Bhadohi
SSC -
SLP Intermediate College Dashrathpur Wari Bhadohi