Summary
Overview
Work History
Education
Skills
Languages
Projects
Accomplishments
Disclaimer
PERSONAL PROFILE
Timeline
Generic
KARTHICK M

KARTHICK M

Chennai

Summary

Seasoned Area Collection Manager with background in overseeing successful collection operations. Skilled in strategizing and implementing effective collection initiatives, ensuring compliance with legal guidelines, and managing high-performing teams. Known for strong leadership skills, ability to reduce debt outstanding amounts, and improving overall operational efficiency. Committed to fostering positive customer relationships while achieving business objectives.

Overview

15
15
years of professional experience

Work History

AREA COLLECTION MANAGER

CRED
Chennai
02.2022 - Current
  • Managed a team of 25+ collection specialists, providing coaching, training, and performance management to ensure achievement of individual and team goals.
  • Developed and implemented effective collection strategies for a diverse portfolio of accounts.
  • Monitored and analyzed collection performance metrics, identifying areas for improvement and implementing corrective actions to optimize efficiency and effectiveness.
  • Ensured compliance with all relevant regulations, including the Fair Debt Collection Practices Act (FDCPA), and maintained accurate and up-to-date records.
  • Collaborated with legal and finance teams to resolve complex collection issues and mitigate potential risks.
  • Managed relationships with external vendors, including collection agencies and legal counsel, to ensure efficient and cost-effective collection processes.
  • Prepared and presented regular reports on collection performance to senior management, providing insights and recommendations for improvement.
  • Implemented new technologies and tools to streamline the collection process and improve data accuracy.
  • Provided exceptional customer service, resolving customer complaints and negotiating payment arrangements with debtors.
  • Trained new collection staff on company policies, procedures, and best practices.

Manager

BAJAJ FINANCE LTD
Chennai
02.2017 - 02.2022
  • Meeting monthly collection targets
  • Maintains of credit cards delinquent portfolio
  • Monitor and review field team to achieve set targets.
  • Define and review follow up strategies of field for the portfolio managed.
  • Team management of 40 - 50 associates
  • Ensure compliance from the vendors on laid down processes, DRA certification/ Police verification ,Cash TAT etc..
  • Weekly & monthly review with Agency

Assistant Manager

HDFC BANK
Chennai
07.2015 - 01.2017
  • Meeting monthly collection targets
  • Maintains of credit cards delinquent portfolio
  • Monitor and review field team to achieve set targets.
  • Define and review follow up strategies of field for the portfolio managed.
  • Team management of 10 - 15 associates
  • Ensure compliance from the vendors on laid down processes, DRA certification/ Police verification ,Cash TAT etc..
  • Weekly & monthly review with Agency

Senior Team Lead Collections

GEM SOLUTIONS
Chennai
08.2013 - 07.2015
  • Handling ICICI Recovery, Loans and Cards collections with a strength of 10 members.
  • Formulating plans for the proper management of resources & manpower.
  • Formulating plans to meet revenue target for the month.
  • Imparting training & upgrading the skills of the agents.
  • Interacting with clients on a daily basis related to process and product queries.
  • Processing the client's requests & handling the escalations and concerns on a priority basis.
  • Implementing corrective and preventive action plans based on the clients complaints.
  • Formulating plans for the shrinkage and attrition to meet the expected revenue of the process.
  • Facilitating support and monitoring the day-to-day work processes.
  • Shortlisting new people to the process by imparting training.
  • Reviewing the agents on a daily basis for meeting the client targets.
  • Coordinating with the agency team for pick up activity.
  • Initiating trend analysis & comparison analysis on the non-contactable cases.
  • Attending the review meetings with the client to present the performance.
  • Identifying Best Callers, across products.
  • Conducting periodic and surprise audits and checks to ensure compliance with documented policies and procedures. Maintaining & securing the data.

TCO (Tele calling officer)

Standard Chartered Financial Limited
Chennai
08.2012 - 08.2013
  • Planning Targets and monitoring the Direct Sales Team.
  • Training and Development of Direct Sales Team.
  • Dedicated to handle corporate clients like Wipro and Mindtree.
  • Working to Include new companies in the cooperate list, interacting with the HR to fulfill their requirement in the given point of time

TCO (Tele calling officer)

Haddows Dcode Solutions
Chennai
08.2010 - 08.2012
  • Involved into collection activities (banking operations) of ICICI Bank Ltd.
  • Interacting with the clients who are liable to make the payment every month and ensuring the given target is achieved with the provided quality norms.
  • Ensuring speedy resolution in collecting the payment to maximize revenue.
  • Directing the clients to make the payment in the collections centre or arranging the executives to collect the payment.
  • Following the back end operations to make sure that the payment has been received.
  • Maintain the track records, time management, floor disciplines.
  • Interacting with the clients who are liable to make the payment every month and ensuring the given target is achieved with the provided quality norms.
  • Taking escalation calls and resolves the issues, either if it is banking side or customer side.

Education

B.Sc - Electronics & Communication

Sourashtra College Of Arts & Science
Madurai
07.2010

Higher Secondary School Leaving Certificate Course -

Boys Higher Secondary School
Andipatti
03.2007

Secondary School Leaving Certificate Course -

Sri V.V Higher secondary School
Theni
03.2005

Skills

  • Team management
  • Collection strategy
  • Data management
  • Customer relationship management
  • Vendor negotiation
  • Strategic planning
  • Portfolio management
  • Debt recovery expertise
  • Strong negotiation skills
  • Client relationship management
  • FDCPA compliance
  • Work Planning and Prioritization
  • Operating System: Windows Xp/Vista
  • Micosoft Office Suit: PowerPoint, Word, Excel

Languages

English, Tamil

Projects

Title: Embedded Based Security Enhancement Using CCTV., Duration: Two Months, Aim: To Detect Unknown Person in the Factory, Description: This project Embedded Based Security Enhancement using “Closed Circuit Television” is mainly designed for to detect unknown object in office, Bank, etc.., In this we designed by CCTV sensor The main advantage of this project is to reduce power consumption of the circuit and more reliable.

Accomplishments

  • Have successfully completed the DRA examination from RBI
  • Received appreciation from client and management side for resolving issues and achived the team target consistency
  • Lead the junior tele callers in completing the target in given time, conduct effective meetings in order to make the team to understand the target well, Communicate extensively with client to ensure customer satisfaction, Ensure successful deployment.
  • Effectively involved in resolving the customer issues and achived the team target and maintaining the quality of the call

Disclaimer

I do hereby declare that the information furnished above is true to the best of my knowledge Place: Your’s faithfully, [KARTHICK.M]

PERSONAL PROFILE

  • Father's Name: Munusamy.R
  • Date of Birth: 1990-01-09
  • Marital Status: Married
  • Gender: Male
  • Nationality: Indian

Timeline

AREA COLLECTION MANAGER

CRED
02.2022 - Current

Manager

BAJAJ FINANCE LTD
02.2017 - 02.2022

Assistant Manager

HDFC BANK
07.2015 - 01.2017

Senior Team Lead Collections

GEM SOLUTIONS
08.2013 - 07.2015

TCO (Tele calling officer)

Standard Chartered Financial Limited
08.2012 - 08.2013

TCO (Tele calling officer)

Haddows Dcode Solutions
08.2010 - 08.2012

B.Sc - Electronics & Communication

Sourashtra College Of Arts & Science

Higher Secondary School Leaving Certificate Course -

Boys Higher Secondary School

Secondary School Leaving Certificate Course -

Sri V.V Higher secondary School
KARTHICK M