Abhishek Kumar Singh
Gaya
Summary
Dynamic Food & Beverage professional with a proven track record at Crowne Plaza Today, excelling in revenue generation and cost control. Skilled in team training and guest satisfaction, consistently achieving high performance metrics. Adept at operational management, I foster a motivated team environment to enhance service excellence and drive profitability.
Overview
14
14
years of professional experience
Work History
Assistant Restaurant Manager
Crowne Plaza Today
New Delhi
04.2024 - Current
- Departmental trainer for Food & Beverage Service department.
- Make sure departmental revenue (Moreover assigned outlet) to achieve on every month.
- Making revenue generation presentation and present on every month end.
- Food and Beverage cost to controlled under the budgeted figure.
- Heartbeat scores to be maintained above 85 in all F&B parameters.
- Month end report, GSI report, Quality champion.
- Encouraged the staff to make profits by using methods such as performance incentives, appreciation, winning ways leader, etc.
Food & Beverage Executive
Crowne Plaza Today
New Delhi
11.2022 - 03.2024
- Departmental trainer for Food & Beverage Service department.
- Make sure departmental revenue (Moreover assigned outlet) to achieve on every month.
- Making revenue generation presentation and present on every month end.
- Food and Beverage cost to controlled under the budgeted figure.
- Heartbeat scores to be maintained above 85 in all F&B parameters.
- Month end report, GSI report, Quality champion.
- Encouraged the staff to make profits by using methods such as performance incentives, appreciation, winning ways leader, etc.
Food & Beverage Supervisor
Vivanta Suraj Kund
Faridabad
10.2018 - 10.2022
- Planning and execution of operations for both outlets (IRD & Coffee Shop).
- Effectively manage the Restaurant in the absence of Restaurant Manager.
- Maintaining Trust you score above 80% for guest satisfaction.
- Departmental trainer for department.
- Monitored the progress through internal and external audits.
- Designing & training the team members on the SOPs, F&B trends, Menu Knowledge and key IHCL trends and working ways.
Food & Beverage Associate
Vivanta Suraj Kund
Faridabad
08.2016 - 09.2018
- To ensure prompt service delivery to all guests and 100% satisfaction.
- Handling guest complaints if any.
- Better experience guests, fond memories.
- Monitor the daily number of covers and the average check of the restaurant.
- Regulating beverage and food store requisitioning for department.
- Responsible for inventory of the outlets and reconciliation of the items varies.
Associate - Food & Beverage Service
Crowne Plaza Today
New Delhi
12.2015 - 08.2016
- To ensure prompt service delivery to all guests.
- Ensure duty assigned to me has been completed within the time frame.
- Ensuring attend all training and briefing organized by leaders.
- Respond to guest complaints and highlight to superior on immediate basis.
- Remember guest preferences to provide them memorable experience.
Associate - Food & Beverage Service
Radisson Blu
New Delhi
02.2015 - 11.2015
- Ensure duty assigned to me has been completed.
- Ensuring attend all training and briefing organized by team.
- Responsible for cleanliness of the outlet.
- Deputed for outlet beverage inventory and reconciliation.
Trainee
Club Mahindra Holidays Resort India Limited
Carmona beach
04.2013 - 10.2013
- Successfully completed 22 weeks of on job training.
Trainee
Dona Sylvia Beach Resort
Mobor Beach
08.2011 - 01.2012
- Successfully completed Industrial Training of 6 months from Dona Sylvia Beach Resort, Mobor Beach Goa. (In 4 core department).
Education
Bachelor of Hotel Management and Catering Technology -
Magadh University
Bodhgaya01.2014
Intermediate -
Bihar School Examination Board
Patna01.2009
Matriculation -
Bihar School Examination Board
Patna01.2007
Skills
- Revenue generation and cost control
- Guest satisfaction and customer service
- Team training and staff motivation
- Operational management and inventory oversight
- Problem solving and POS system expertise
Languages
- English
- Hindi
Attributes
- Good grooming standards and positive mental attitude.
- Punctual and time efficient.
- Curiosity to learn new things.
- Good communication skills.
- Highly organized and detail oriented.
- Excellent ability to adapt in difficult situations.
- Good interpersonal and relationship building skills.
- Willing to try new things and interested in improving.
Personal Information
- Father's Name: Mr. Binod Kumar Singh
- Date of Birth: 01/26/93
- Marital Status: Married
Timeline
Assistant Restaurant Manager
Crowne Plaza Today
04.2024 - Current
Food & Beverage Executive
Crowne Plaza Today
11.2022 - 03.2024
Food & Beverage Supervisor
Vivanta Suraj Kund
10.2018 - 10.2022
Food & Beverage Associate
Vivanta Suraj Kund
08.2016 - 09.2018
Associate - Food & Beverage Service
Crowne Plaza Today
12.2015 - 08.2016
Associate - Food & Beverage Service
Radisson Blu
02.2015 - 11.2015
Trainee
Club Mahindra Holidays Resort India Limited
04.2013 - 10.2013
Trainee
Dona Sylvia Beach Resort
08.2011 - 01.2012
Bachelor of Hotel Management and Catering Technology -
Magadh University
Intermediate -
Bihar School Examination Board
Matriculation -
Bihar School Examination Board
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