Abhishek Kumar Singh
Sukhrali sector 17
Summary
Dedicated and results-driven BPO professional with 1.5 years of experience as a Customer Service Associate. Skilled in handling high-volume customer inquiries, resolving issues efficiently, and delivering excellent customer experiences. Adept at working in fast-paced environments, managing multiple tasks, and maintaining a high level of accuracy. Known for strong communication skills, adaptability, and a commitment to achieving team and organizational goals.
Overview
2
2
years of professional experience
Work History
Customer Success Associate
Transcom gurgaon
11.2025 - 03.2026
- Worked in the PhonePe process, handling customer queries related to GST verification, payment issues, onboarding, and bank-related concerns.
- Assisted customers by resolving queries efficiently and providing accurate solutions to ensure a smooth user experience.
- Managed customer accounts, tracked issues, and ensured timely follow-ups for quick resolution.
- Collaborated with team members to improve customer experience strategies and maintain service quality standards.
BDE Tridrishti pvt ltd
Rahul ranjan
Noida
09.2023 - 08.2024
• working in solar panel solutions process
• pitching customer that we provided facilities of solar panel solutions
•this rebet scheme help them to low cost on electricity
Education
Bachelor in law - Law
B.A LLB
Greater Noida knowledge park 2 Skills
- Communication Skills: Able to interact clearly and professionally with customers, ensuring effective understanding and resolution of queries
- Problem-Solving Skills: Capable of identifying issues quickly and providing accurate, customer-focused solutions
- Time Management: Efficient in handling multiple tasks, meeting deadlines, and maintaining productivity under pressure
- Adaptability: Flexible in working across different processes, shifts, and handling dynamic customer requirements
- Customer Handling Skills: Experienced in managing customer interactions, maintaining patience, and ensuring a positive customer experience
Languages
English
Intermediate
B1
Timeline
Customer Success Associate
Transcom gurgaon
11.2025 - 03.2026
BDE Tridrishti pvt ltd
Rahul ranjan
09.2023 - 08.2024
Bachelor in law - Law
B.A LLB