Abhishek Mathew
Jaipur
Summary
Dynamic Team Leader with a proven track record at Car Dekho, excelling in team motivation and process improvement. Expert in cold calling and Microsoft Excel, I consistently exceeded performance targets, driving customer satisfaction and loyalty. Passionate about mentoring and empowering teams to achieve exceptional results in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Team Leader
Car Dekho
Jaipur
02.2020 - 03.2025
- Company Overview: Leading platform for online vehicle discovery
- Managed a high volume of daily calls/Emails and maintained professionalism
- Conducted outbound calls to prospective and existing customers.
- Responded promptly to customer queries via email
- Managed records of customer interactions
- Collaborated with internal teams for timely issue resolution
- Supervised a team of 15–20 associates
- Monitored team performance metrics for SLA compliance
- Conducted training sessions to enhance productivity
- Handled escalated cases and provided solutions
- Prepared performance reports for management
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Demand Manager
Oyo
Jaipur
07.2019 - 01.2020
- Company Overview: A leading online platform for booking accommodations
- Responsible for management information analysis of key performance indicators
- Managed teams focusing on best practices for product delivery
- Collaborated with stakeholders to develop accurate product forecasts
- Interacted with sales and marketing teams for understanding demand drivers
- Built strong customer relationships by understanding their needs
- Drove offline sales through cold calling and meetings with potential clients
- Identified and developed channel partners
- Conducted market research for demand generation
- Managed end-to-end sales processes
Sales Manager
Royal Enfield
Jaipur
08.2017 - 06.2019
- Company Overview: A prestigious motorcycle company known for its iconic bikes
- Handled customer relations issues for quick resolution
- Increased sales revenue by developing effective sales strategies
- Maintained relationships with customers while identifying new opportunities
- Built long-lasting client relationships through excellent customer service
- Drove growth and achieved sales targets by effectively leading a team of 10 executives
- Developed and executed a strategic business plan to expand the customer base
- Managed recruitment, set objectives, provided coaching, and monitored performance
- Prepared and presented sales reports and forecasts to management
Senior Executive
Car Dekho
Jaipur
02.2015 - 03.2017
- Company Overview: Leading platform for online vehicle discovery
- Made outbound calls
- Responsible for collecting and analyzing customer vehicle retail data to ensure accurate purchase records and insights
- Provided expert consultation on new car options
- Generated leads and followed up with existing customers
- Exceeded performance targets consistently, earning recognition as a top performer
Customer Support Executive
Teleperformance
Jaipur
10.2013 - 08.2014
- Company Overview: A global leader in customer experience management
- Handled inbound customer calls to achieve agreed targets and standards applied to the campaign
- Resolved queries and complaints
- Achieved call handling targets and standards
- Exceeded daily KPIs as set by the campaign requirements
Education
Bachelor of Commerce - Commerce
Rajasthan University
Jaipur04-2015
High school or equivalent -
Jaipur Cambridge Academy School
Jaipur03-2012
Skills
- Cold Calling
- Soft Spoken
- Microsoft Excel
- Team leadership
- Mentoring
- Motivating
- Process improvement
- Time management
Accomplishments
Exceeding performance targets and earning recognition as a top performer in previous roles
Hobbies and Interests
Cricket
Bike Riding
Languages
- Hindi
- English
- Malayalam
Timeline
Team Leader
Car Dekho
02.2020 - 03.2025
Demand Manager
Oyo
07.2019 - 01.2020
Sales Manager
Royal Enfield
08.2017 - 06.2019
Senior Executive
Car Dekho
02.2015 - 03.2017
Customer Support Executive
Teleperformance
10.2013 - 08.2014
Bachelor of Commerce - Commerce
Rajasthan University
High school or equivalent -
Jaipur Cambridge Academy School
Similar Profiles
Deepansh SharmaDeepansh Sharma
Web Developer at CAR DEKHOWeb Developer at CAR DEKHO
Ankit KapoorAnkit Kapoor
Calling Agent at Car DekhoCalling Agent at Car Dekho
SALMAN SYED SHAH QUADRISALMAN SYED SHAH QUADRI
Vehicle Inspector at CAR DEKHOVehicle Inspector at CAR DEKHO