Hi, I’m
ABHISHEK MISHRA
Technical Support Executive
Jaipur
Summary
Seasoned Technical Support Executive skillfully leads troubleshooting and issue resolution. Over 4 years proficiently guiding IT problem fixes, outlining assessment standards and promoting training initiatives. Skillfully directs critical maintenance services to streamline technology operations. Detailed assistance to escalate and address deployment miscalculations.
Overview
3
years of professional experience
5
years of post-secondary education
1
Language
Work History
Q3 Technologies Pvt. Ltd.Jaipur
Technical Support Executive
04.2022 - Current
Job overview
- Monitoring and analysis of client’s websites i.e (Southwestern railway, Hull Trains, Avanti west coast)
- Jira ticket creation, follow ups and closing same
- Weekly, monthly, and early report creation for websites and APIs ups and down
- APIs and websites testing for smooth data flow access
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Tracked KPIs and created continuous improvement plans.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
ConcentrixGurugram
Technical Support Executive
09.2020 - 04.2022
Job overview
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Tracked KPIs and created continuous improvement plans.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Increased customer satisfaction ratings to 100%.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Removed malware, ransomware and other threats from laptops and desktop systems.
IGT Solutions Pvt. LtdGurugram
Travel Consultant
09.2018 - 09.2019
Job overview
- Managing inbound query calls and converting into sales
- Support to customer post sales too
- Making amendments in booking as customer’s needs.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Collected, handled and documented payments for travel services and associated feels.
Education
University of RajasthanJaipur
Bachelor of Arts from arts
07.2010 - 08.2013
Rasjasthan Secondary Board Education Jaipur
High School Diploma
07.2009 - 08.2010
Rasjasthan Secondary Board Education Jaipur
High School Diploma
08.2007 - 08.2008
Skills
Technical Qualification
Team Building
Quality control guidelines
API
Training and mentoring
Troubleshooting
Technical troubleshooting
Desktop support
Application support
Technical issues analysis
Data recovery
Customer service expert
Customer support
Additional Information
- Current Address: , B-6/704 Floor 7, Sector-8 Indragandhi Nagar, Jagatpura, Jaipur, Rajasthan - 302017 Indian National, Aadhar ID# 5644 4311 2773 Date: (ABHISHEK MISHRA)
Photography and travelling
I used to work with a travel agency so I have traveled many places in India and it was really great time. And I do have a canon's professional camera to I do click some nice pictures too.
Timeline
Technical Support Executive
Q3 Technologies Pvt. Ltd.
04.2022 - Current
Technical Support Executive
Concentrix
09.2020 - 04.2022
Travel Consultant
IGT Solutions Pvt. Ltd
09.2018 - 09.2019
University of Rajasthan
Bachelor of Arts from arts
07.2010 - 08.2013
Rasjasthan Secondary Board Education
High School Diploma
07.2009 - 08.2010
Rasjasthan Secondary Board Education
High School Diploma
08.2007 - 08.2008