Arihant Jain
Fresher
Jaipur
Summary
To build career in a growing organization, Where I can get the opportunities to prove my abilities by accepting challenges, fulfilling the organizational goal and climb the Career ladder through continuous learning and commitment.
Overview
2
2
Certifications
2
2
Languages
Work History
Technical Support Executive
Teleperformance Global Business Pvt. Ltd.
05.2025 - 10.2025
- Delivered technical assistance and troubleshooting support for Norton Antivirus products to global customers via chat or remote access, enhancing user experience.
- Provided first-line technical support, resolving customer issues efficiently and enhancing satisfaction.
- Resolved installation, activation, and system performance issues efficiently while maintaining high customer satisfaction scores.
- Guided users through diagnostic procedures and software updates to ensure optimal product functionality.
- Assisted users with software installations and troubleshooting, ensuring seamless system functionality.
- Documented user inquiries and solutions in the ticketing system, improving knowledge base accuracy.
- Recorded user inquiries and solutions in ticketing system, increasing knowledge base accuracy and accessibility.
- Teamed up with colleagues to identify recurring issues, driving process improvement initiatives.
Education
Senior Secondary - Commerce Stream
Central Board of Secondary Education
Kuchaman City 06-2017
Bachelor of Commerce -
S.S. Jain Subodh P.G. (Autonomous) College, Jaipur
Jaipur, Rajasthan06-2020
Master of Commerce - Finance, Business Management, Economics
S.S. Jain Subodh P.G. (Autonomous) College, Jaipur
Jaipur, Rajasthan06-2022
Skills
- Technical support
- Customer-focused technical support
- Technical troubleshooting
- Technical documentation
- Analytical problem solving
- Adaptability
- Team leadership
Certification
MS EXCEL - Proficient in MS Excel: Skilled in formulas, functions, pivot tables, and data validation.
Interests
Travel, Mobile Photography, Video Editing
Timeline
Technical Support Executive
Teleperformance Global Business Pvt. Ltd.
05.2025 - 10.2025
Senior Secondary - Commerce Stream
Central Board of Secondary Education
Bachelor of Commerce -
S.S. Jain Subodh P.G. (Autonomous) College, Jaipur
Master of Commerce - Finance, Business Management, Economics
S.S. Jain Subodh P.G. (Autonomous) College, Jaipur