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IT professional with over 10+ years of experience in Technical support. Supporting customers and onsite engineers through Voice and Email. Products: - Dell Laptops, Desktops, Projectors and Thin clients Technical support professional with robust background in troubleshooting, network configuration, and customer service. Known for strong analytical skills and effective communication in high-pressure environments. Consistently collaborates with teams to solve complex issues and adapts to dynamic technical requirements. Skilled in system diagnostics, software installation, and providing clear, actionable solutions.

A dedicated professional with a solid foundation in technical support, customer service, strong leadership, and organization skills. Very passionate and motivated with a drive for excellence to obtain a position in a fast paced environment and where I can utilize my skills to contribute to a company’s success and add to my professional growth. Expertise in troubleshooting, problem-solving, and delivering clear solutions. Focused on team collaboration and achieving results. Adaptable and reliable with strong communication and technical skills. Prepared to drive positive outcomes and support organizational goals.

Experienced technical troubleshooter and client interaction specialist, enhancing Ricoh USA's product offerings with a 98% resolution rate. Proven expertise in Salesforce and continuous improvement strategies has driven significant revenue growth and elevated client satisfaction across various roles. Recognized as a subject matter expert in advanced MFP solutions, committed to leveraging skills for further organizational success.

1.Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
2. Capabilities in all aspects of Product Management; expertise in devising product roadmap and strategy,monitoring product performance and acquiring customer's feedback to institute product improvements.
3. Functioning as Technical/Product support executive for PWC Projects on contract management solution automation.
4. Worked with Various industries like, Pharma,Automobile,FMCG.
5. Delivering demonstrations/presentations regarding the functionalities before and after development of the product.
6.Supervising the product quality check timelines and giving post go-live assistance for smooth transitions.

Kritika Anand

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Technical Support Executive

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B.A - Arts&Humanities

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Technical Support Executive

B.A - Arts&Humanities

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