Jasmine Azad

• Client Support and Relationship Management: Provided prompt and tailored support to Doctors/Providers
  using EHR Software, fostering strong client relationships by understanding and addressing their needs effectively.
• Performance Optimization: Monitored and improved performance metrics, ensuring adherence to SLAs by
  optimizing response times and resolution rates.
• Technical Assistance: Offered comprehensive product and technical assistance on PrognoCIS software to US
  providers, ensuring seamless operations and problem resolution.
• Complaint Resolution and Feedback Management: Managed and resolved customer complaints adeptly while
  maintaining detailed client records and incorporating feedback for continuous service enhancement.
• Customer Feedback Analysis: Analyzed customer feedback, providing actionable insights to enhance services
  and initiated surveys for further improvements. Received surveys and appreciation emails from clients.
• Multi-Channel Communication: Implemented best practices across various communication channels for efficient handling of customer inquiries.
• Client Loyalty and Compliance: Fostered lasting client loyalty by exceeding expectations in service delivery and
  ensured compliance with HIPAA guidelines for handling sensitive patient information.
• Cross-functional Collaboration: Collaborated effectively with diverse teams including marketing, sales, cloud
  operations, product development, and finance to ensure project success within defined budgetary constraints.
• Expertise and Mentorship: Demonstrated expertise in government regulations, health benefits, and healthcare
  terminology while mentoring new team members on company policies and operational processes, enhancing
  overall team productivity.

• Eligibility Verification Management: Orchestrated eligibility verification processes for a dental billing segment
  within a US Healthcare RCM firm, engaging in client interactions and conducting comprehensive eligibility checks.
• Form Proficiency: Demonstrated expertise in HMO, PPO, and EPO forms, ensuring error-free updates of critical
  details on the company's internal portal for seamless processing.
• Insurance Coordination and Assessment: Collaborated effectively with dental insurance representatives to
  validate coverage details, assessing deductibles, co-pays, and plan specifics along with authentication of
  insurance and provider office information.
• Records Maintenance and Verification: Maintained meticulous electronic records of insurance claims and
  payments, verifying patient insurance coverage for dental services and handling pre-authorization requests from
  providers.
• Data Accuracy and Correspondence Handling: Ensured data accuracy across diverse computer systems and
  databases, proficiently managing insurer correspondence regarding claim denials or processing discrepancies

• Brand Campaign Management: Conceptualized and executed themed campaigns to strengthen brand identity,
  specializing in Instagram marketing and managing user bases across Instagram and Facebook through engaging
  posts and interactive campaigns.
• Promotional Strategy Execution: Implemented ongoing client promotional schemes to expand social media
  presence and boost potential sales.
• Collaborative Marketing Alignment: Ensured consistency across marketing efforts by collaborating with internal
  teams, crafting diverse content targeting specific audience segments based on preferences and behaviors.
• Engagement Analysis and Customer Support: Evaluated user engagement to measure campaign
  effectiveness, providing timely customer service support on social media platforms.
• Digital Ad Campaign Expertise: Managed digital ad campaigns, including creation, budgeting, and performance
  tracking, while demonstrating proficiency in video editing using Adobe Premiere Pro.
• Multichannel Content Curation: Created creative treatments for video projects and curated engaging content
  across various social media platforms (Twitter, Instagram, Facebook, LinkedIn).
• Strategic Campaign Implementation: Executed successful social media campaigns aligned with company
  objectives, conducting thorough industry and competitor research for innovative content strategies

• Front-Desk Operations Management: Solely managed front-desk operations, maintaining meticulous offline
  records for fees, attendance, and curriculum details, ensuring smooth workflow.
• Digitization Initiative Leadership: Led the initiative to digitize attendance recording, parent feedback
  mechanisms, and fee reminders, reducing manual efforts and enhancing report quality for management.
• Customer Query Handling: Addressed inbound customer queries from platforms like Justdial and walk-in clients,
  ensuring prompt follow-ups and resolutions.
• Administrative Support: Provided comprehensive administrative assistance to the executive team, including
  managing calendars, scheduling meetings, and maintaining professional visitor interactions.
• Communication Management: Managed incoming calls, provided information, and directed inquiries to
  appropriate personnel while ensuring a professional and efficient response.
• Office Supply Management: Maintained office supplies inventory, ensuring stock availability by anticipating
  needs, placing orders, and expediting supply deliveries.
• Data Entry and Record Keeping: Proficiently entered data into spreadsheets using tools like Microsoft Excel,
  ensuring accurate and up-to-date contact lists reflecting changes in employee status or contact information.

• Agro Start-up Management: Led Business Development, Account Management, Process Management, and
  Marketing initiatives for an agro start-up aimed at streamlining the B2B fresh produce supply chain to HORECA institutions.
• End-to-End Operations Oversight: Managed end-to-end customer and partner relationships, overseeing daily
  operations from order management to procurement, delivery, and customer service.
• Business Growth Achievements: Contributed to signing up approximately 40 restaurants, resulting in a revenue
  generation of INR 4 Mn within the initial 6 months of go-live.
• Market Research and Content Creation: Conducted market research to identify customer preferences, creating
  diverse content for brochures, websites, email campaigns, press releases, and other marketing materials.
• Sales Analysis and Process Enhancement: Analyzed sales data to develop revenue-increasing strategies,
  evaluating and suggesting improvements to customer service-related processes.
• Brand Awareness and Customer Engagement: Generated campaign ideas to enhance brand awareness
  among target audiences and implemented best practices for efficient customer inquiry handling across multiple
  channels.
• Collaborative Implementation: Collaborated with sales and internal teams to ensure accurate and effective

Score: 9.65/10

• Completed professional development in Campus to Corporate Agency
• Did a research on Amazon marketing and Instagram Marketing.
• Created ads for the products

Score: 58.00%