Months of professional experience
Satyadeep Kar
Technical Support Executive
Jaipur
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
3
3
Years of post-secondary education
Work History
Technical Support Executive
Teleperformance
Jaipur
09.2022 - 04.2023
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Provided troubleshooting, technical issue resolution and refund based support to help customers and also was good at retaintionof customers.
- Managed dual concurrency with multiple remote assistance.
- Kept track of customers along with their progress providing them with follow ups.
- Tracked KPIs and created continuous improvement plans.
- Provided technical support for different operating systems like Android, iOS and Windows.
- Removed malware, ransomware, and other threats from laptops and desktop systems through remote access.
Education
Bachelor of Science - Industrial And Organizational Psychology
NIMS University
Jaipur 07.2021 - Current
High School 11th-12th - Science Education
Nalanda Public School
Cuttack, Odisha 06.2019 - 04.2021
Skills
Complaint resolution
Hobbies
- Singing
- Music Making and Editing
- Gaming
- Travelling
Timeline
Technical Support Executive
Teleperformance
09.2022 - 04.2023
Bachelor of Science - Industrial And Organizational Psychology
NIMS University
07.2021 - Current
High School 11th-12th - Science Education
Nalanda Public School
06.2019 - 04.2021
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