Satyam Mishra
Jaipur
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Technical Support Executive
Teleperformance
Jaipur
05.2023 - Current
- Provided technical support to customers via phone, email and online chat.
- Developed and maintained customer relationships through effective communication and problem solving skills.
- Resolved technical queries related to product features, functionality, installation and configuration of software applications.
- Assisted customers with troubleshooting network connectivity issues on their computers or other devices.
- Conducted remote sessions using remote access tools to investigate system errors.
- Provided technical advice regarding the purchase of new products or services based on customer requirements.
- Created detailed documentation of technical problems encountered by customers and solutions provided.
- Analyzed user feedback from surveys to identify areas where improvements can be made in terms of service delivery.
- Trained other team members in resolving complex technical issues that require specialized knowledge or skills.
- Collaborated with internal teams such as engineering, sales and marketing to ensure a high level of customer satisfaction.
Freelancer
Recommended Talks
Ranchi
03.2020 - Current
- Created content for various websites, blogs, and social media accounts.
- Collaborated with team members to develop creative ideas for upcoming projects.
- Developed creative treatments for video projects based on client needs.
- Developed and implemented a comprehensive social media strategy to increase brand awareness and engagement.
Education
High School Diploma -
Gurunanak Higher Secondary School
Ranchi, Jharkhand04-2019
Secondary School -
Gyan Bharti Public School
Darbhanga, Bihar04-2017
Bachelor of Arts - English Literature
Indira Gandhi National Open University
Delhi, India Skills
- Customer communications
- Remote Support
- Product Sales
- Complaint Handling
- Problem Resolution
- Coordination
- Typing proficiency
- Active Listening
- High-energy attitude
Affiliations
- Photography
- Video Editing
- Cooking
- Backpacking
- Swimming
- Biking
- Adventure Sports
Accomplishments
- Parade Commander In school
- Class Monitor
- Cricket Team Captain
Languages
Hindi
First Language
English
Proficient (C2)
C2
Custom
Adventure loving, outgoing and social being who loves to go new places, meet new people and always in search for something new.
I like to read and write whenever I have time and capturing the little moments of life is what I do whenever I go out.
Timeline
Technical Support Executive
Teleperformance
05.2023 - Current
Freelancer
Recommended Talks
03.2020 - Current
High School Diploma -
Gurunanak Higher Secondary School
Secondary School -
Gyan Bharti Public School
Bachelor of Arts - English Literature
Indira Gandhi National Open University
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