Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Govind N Pillai

Mavelikkara,KL

Summary

Dynamic Technical Support Executive with a proven track record at Asianet Satellite Communication, excelling in hardware diagnostics and customer communications. Expertly managed ticketing systems to prioritize and resolve issues, enhancing client satisfaction through effective follow-ups. Committed to delivering exceptional remote support and fostering strong customer relationships.


Overview

2
2
years of professional experience

Work History

Technical Support Executive

Asianet Satellite Communication
08.2023 - Current
  • Resolved customer inquiries regarding satellite services and technical issues efficiently.
  • Provided troubleshooting support for hardware and software applications used in satellite communication systems.
  • Maintained comprehensive documentation of customer interactions, ensuring seamless handoff between support staff.
  • Documented technical processes and customer interactions to enhance knowledge base for future reference.
  • Managed ticketing system to prioritize support requests and ensure timely resolution of issues.
  • Conducted follow-up calls to verify customer satisfaction after service resolution, enhancing overall client experience.
  • Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.

Education

Bachelor of Science - Computer Science

IHRD COLLEGE OF APPLIED SCIENCES
Mavelikkara, India
05-2021

Skills

  • Hardware diagnostics
  • Staff training
  • Customer communications
  • Remote support
  • Customer support
  • Ticket management
  • Customer relationship management (CRM)
  • Customer service
  • Device installation
  • Customer communication and empathy

Languages

English
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)

Timeline

Technical Support Executive

Asianet Satellite Communication
08.2023 - Current

Bachelor of Science - Computer Science

IHRD COLLEGE OF APPLIED SCIENCES
Govind N Pillai