Devi Vara Prasad Vechalapu
Visakhapatnam
Summary
To build a successful, challenging career and update continuously. Seeking for an opportunity where I can use all my skills and abilities in order to expand myself and the organization as well. To associate myself with a professional self-driven esteemed organization by applying professional expertise. To build a career as the best employee in any field I choose.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Executive
Teleperformance Global Private Ltd
Hyderabad
10.2023 - Current
- Provided technical support to customers via online chat.
- Resolved technical queries related to product features, functionality, installation and assisted customers with troubleshooting network connectivity issues on their computers or other devices.
- Reported any recurring technical issues to management for further investigation and resolution.
- Provided the technical advice regarding the purchase of new products or services based on the customers requirement.
ML DATA ASSOCIATE
AMAZON DEVELOPMENT CENTER INDIA PVT LTD
Hyderabad
03.2022 - 06.2023
- Amazon Vision Operations Center (AVOC), which remotely handles stowing activities in the Fulfillment Centers globally
- Systematically escalate problems to relevant teams for better accuracy results
- Performs those portions of a task that require higher cognitive ability.
Education
MBA - Human Resources Management
DR. LANKAPALLI BULLAYYA COLLEGE
Visakhapatnam05.2022
BCA -
ADITYA DEGREE COLLEGE
Visakhapatnam04.2020
Skills
- Hardware Diagnostics
- Remote Support
- Good communication Skills
- Call Centre Operations
- Technical Troubleshooting
- Escalation management
- Customer Relationship Management (CRM)
- Customer Support Management
- Online Chat Support
Projects
MBA INTERNSHIP (2022) - Internship on Performance Appraisal., Visakhapatnam
DEGREE PROJECT (2020) - Calculator App Master Project. Using HTML for back end.
Certification
- Excel Essential Training
- NSS Special Camp Certification
Accomplishments
- Organized NSS SPECIAL CAMP
- Participated in Vizag NAVY MARATHON for 3 consecutive years.
Languages
- English - Full Professional Proficiency
- Hindi - Professional Working Proficiency
- Telugu - Native or Bilingual Proficiency
Hobbies and Interests
- Watching Anime
- Playing Snookers
- Table Tennis
Timeline
Technical Support Executive
Teleperformance Global Private Ltd
10.2023 - Current
ML DATA ASSOCIATE
AMAZON DEVELOPMENT CENTER INDIA PVT LTD
03.2022 - 06.2023
MBA - Human Resources Management
DR. LANKAPALLI BULLAYYA COLLEGE
BCA -
ADITYA DEGREE COLLEGE
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