Summary
Overview
Work History
Education
Skills
Certification
READING BOOKS , MUSIC, WORKING WITH NEW TECHNOLOGIES
Timeline
Generic

Narasimhadevara Pandu Ranga Vijaya Vittal

Visakhapatnam

Summary

Hardworking Technical Support Manager reduces costs through [Action]. Motivating leader effectively manages teams of up to [Number] using proactive communication and resourceful approach to problem-solving. [Number]-year track record of collaborating with senior management to implement company-wide policies. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience
3
3
Certification

Work History

Technical Support Executive

Paravyoma Classes
09.2022 - 04.2024
  • Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
  • Maintained comprehensive documentation of customer interactions, ensuring seamless handoff between support staff.
  • Served as a subject matter expert on key technologies, providing guidance and expertise to colleagues when needed.
  • Mentored junior technicians, fostering their growth and enhancing team performance.

Technical Consultant

Sir Computer
10.2016 - 03.2022
  • Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
  • Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
  • Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
  • Collaborated with cross-functional teams to complete complex projects on time and within budget constraints, meeting or exceeding project requirements.
  • Trained end-users on new systems, fostering a smooth adoption process and empowering users to maximize the potential of new technologies.
  • Assessed business requirements to create focused solutions.
  • Troubleshot systems comprised of security alarms and Internet connectivity.

Education

Master of Science - COMPUTER SCIENCE

GMRIT
RAJAM
03.2013

Skills

  • Staff Training
  • Hardware diagnostics
  • API
  • Data Recovery
  • Customer communications
  • Remote Support
  • Training and mentoring
  • Software Installation
  • Network configuration
  • Technical Troubleshooting
  • Application support
  • Troubleshooting
  • System Administration

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]
  • [Area of certification] Training - [Timeframe]

READING BOOKS , MUSIC, WORKING WITH NEW TECHNOLOGIES

LIKE READING NEW ARTICLES ON TECHNOLOGIES  AND LIKE THE ARCHESTRA MUSIC AND VERY MUCH PASSIONATE IN UNDERSTANDING NEW TECHNOLOGIES

Timeline

Technical Support Executive

Paravyoma Classes
09.2022 - 04.2024

Technical Consultant

Sir Computer
10.2016 - 03.2022

Master of Science - COMPUTER SCIENCE

GMRIT

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Narasimhadevara Pandu Ranga Vijaya Vittal