Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

AGAMYA SHUKLA

Bengaluru

Summary

Tech Support 5+ years of working experience in banking, MFI and fintech sector, Customer-focused professional with Dynamic successful applying service and operation in busy business environment.

Overview

6
6
years of professional experience

Work History

Technical Support Executive

Craft Silicon Pvt. Ltd
Bengaluru, Bangalore
03.2021 - Current
  • Sending Acknowledgement mail to client
  • Follow up escalated issue and closing timely
  • Excellent knowledge in LOS and LMS.
  • Test the issue fix given by L3 team for raised issue
  • Prepare documents for module demo
  • Attend issues raised and provide data requested by client
  • Update work progress in defect Tool (ZOHO/JIRA) Desk on time
  • Write script to do data correction and Verify report issue.
  • Handling major BANK and MFI clients like (Satya,Samasta,Suryoday,PNM (Indonesia),DCB etc.
  • Provided accurate and detailed diagnostic and troubleshooting information over the phone and via webchat.
  • Followed up on resolved tickets, conducting surveys to gather feedback and uncover service desk inefficiencies.
  • Used remote desktop software, such as TeamViewer and AnyDesk to remotely access customers computers without difficulty.
  • Trained junior team members of quality standards and testing procedures.

Assistant Manager

Axis Bank
Bengaluru, Bangalore
06.2020 - 02.2021
  • Nutraceutical company implementing office procedures - Video KYC
  • Helping for complete accounts process
  • Maintaining an overall management style that follows company best practices
  • Maintaining a good relationship with customers, and organizing meetings and conferences.

Customer Service Representative - Senior, Officer

Jana Small Finance Bank
Bengaluru, Bangalore
01.2018 - 02.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Resolved customer complaints and addressed emergency requests and needs
  • Educated customers on current promotions, upgrades or new offerings available under current plan.

Education

MBA - Operations Management

Bms College Of Commerce & Management
Bengaluru, Karnataka
10.2019

Skills

  • MANAGEMENT SKILLS
  • SQL Database Operations management
  • Business administration
  • UAT Testing
  • Issue resolution
  • Knowledge of working with MS Office, MS Word, and
  • Internet & Other required software’s to perform
  • Managerial tasks
  • Full Professional Proficiency
  • Root Cause Support
  • Testing Manual Interpretation
  • Data Analysis
  • Jira
  • Staff Training
  • Production Work
  • Customer Satisfaction
  • Root Cause Identification
  • Application Testing

Additional Information

  • Achievements/Tasks Achievements/Tasks Achievements/Tasks

Languages

English
Hindi
Kannada

Timeline

Technical Support Executive

Craft Silicon Pvt. Ltd
03.2021 - Current

Assistant Manager

Axis Bank
06.2020 - 02.2021

Customer Service Representative - Senior, Officer

Jana Small Finance Bank
01.2018 - 02.2020

MBA - Operations Management

Bms College Of Commerce & Management

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AGAMYA SHUKLA