Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Purushottam Thakur

Technical Support Executive
Jaipur

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Technical Support Executive

Teleperformance
01.2023 - Current
  • Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
  • Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
  • Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
  • Mentored junior technicians, fostering their growth and enhancing team performance.
  • Increased customer satisfaction ratings to 97%.
  • Assisted in the creation of an internal knowledge base, enabling faster resolution times for common issues across the support team.
  • Continuously updated personal knowledge of industry trends and advancements in order to provide accurate information to clients.
  • Conducted quality assurance testing on software releases, identifying bugs and recommending improvements before deployment.
  • Identified key technology defects to streamline problem resolution.

Customer Service Representative

Teleperformance
01.2022 - 06.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Technology - CSE

Jecrc Universtity
Jaipur
08.2018 - 08.2022

Skills

    Technical troubleshooting

    Application support

    Troubleshooting

    Remote support

    Ticket management

    Software installation

    API

    ITSM

    Data recovery

    Network configuration

    Process oversight

    Hardware diagnostics

    XML

    Operating systems

    Network administration

    Training and mentoring

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 16 staff members.
  • Resolved product issue through consumer testing.

Timeline

Technical Support Executive

Teleperformance
01.2023 - Current

Customer Service Representative

Teleperformance
01.2022 - 06.2022

Bachelor of Technology - CSE

Jecrc Universtity
08.2018 - 08.2022

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Purushottam ThakurTechnical Support Executive