Abhishek Mishra
Jaipur
Summary
Accomplished Area Operation Head offering over 18 years of experience in executing the activities of entire operations. Adept at working effectively to achieve goals both as a cross-functional team member and individual contributor. An expert in team handing.
Overview
5
5
years of professional experience
Work History
Area Operation Head
Bluedart Express Ltd.
Jaipur
01.2021 - Current
- Serving as an Area Operation Head charged with service excellence attitude
- To provide seamless services by ensuring on TAT pick up and deliveries
- Responsible for implementation of service quality improvement plans for addressing areas of concern
- Responsible for operations of 40 locations of Rajasthan including Ajmer, Kota, and Bhartapur etc
- Monitor the performance of subordinates on a continuous basis to identify key performers and coach them effectively
- Maintaining MIS for the area performance and sharing with regional sales head on a daily basis
- Meeting key clients for service improvement and revenue enhancement
- Effective management of a team of 130 operation on-roll and off-roll staffs
- Retaining and growing the existing base of business
- Initiate and lead the design and development of tailored solutions that support unique customer requirements
- Driving performance and service levels
- Handling customer escalations- Preparing RCA and providing the solution
- Working towards minimizing the debits and cost optimization
- Closely work with cross-functional departments for macro and micro issues affecting service satisfaction
- Ensure the achievement of national objectives by meeting and exceeding performance standards and targets within operations as measured through key performance indicators.
Area Operation Head
Bluedart Express Ltd.
Jodhpur
01.2019 - 01.2021
- Handled entire Jodhpur area operations
- Responsible for Inbound and outbound operations
- End to End coordination with all concerned stakeholders for smooth operations
- Taken over the area in times of difficulties, improved delivery performance in a short span of time
- Received due recognition and awards for the process improvement in the area.
Area Operation Head- Dehradun
Bluedart Express Ltd.
Dehradun
- Managed a team comprised of 20 operation executives
- Handling Area operation by guiding and coaching operations team
- Ensuring Key performance indicators of the Area are achieved
- Imparting training to all operations staff
- Maintained records attendance, shifts rotations, and leaves
- Shared MIS reports with all concerned vertical heads.
Operation Executive
Bluedart Express Ltd.
Jaipur
- Handled customer complaints, area inbound and outbound service
- Handled Customer complaint and queries
- Handled area Inbound operations
- Monitoring connections and entire local operations Handled area Outbound operations.
Education
Masters in Operation -
Jawahar Lal Nehru University
01.2019
Bachelor of Arts -
Rajasthan University
01.2013
Skills
- Patience
- Attentiveness
- Clear Communication
- Operational Excellence
- Industry knowledge
- Time Management
- Calming Presence
- Goal oriented focus
- Team Management
- Tenacity
- Empathy
- Willingness to learn
- Microsoft Office
- Resource Allocation
- Customer Service Management
- Department Oversight
- Quality Assurance
- Revenue Generation
- Business Forecasting
- Customer Retention
- Performance Improvement
- Employee Development
- Cost Control
- KPI Tracking
- Customer Relations
Affiliations
- Certified PEP expert
- Certified Trainer
Personal Information
- Father's Name: Mr. Rajeshwar Mishra
- Date of Birth: 12/16/82
- Gender: Male
- Nationality: Indian
Languages
- English
- Hindi
Awards
Awarded Bravo Bluedarter 9 times by Bluedart Express Ltd for excellence in Operation handling. Awarded True Blue for long service excellence BDEL. Nominated for Employee of the year award.
Extracurricular Activities
Active participation in all annual festive activities in Bluedart Express Ltd. Organize team building activities, Group games on Monthly basis.
Hobbies and Interests
- Reading Newspaper
- Listening to music
Disclaimer
I, Abhishek Mishra, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Timeline
Area Operation Head
Bluedart Express Ltd.
01.2021 - Current
Area Operation Head
Bluedart Express Ltd.
01.2019 - 01.2021
Area Operation Head- Dehradun
Bluedart Express Ltd.
Operation Executive
Bluedart Express Ltd.
Masters in Operation -
Jawahar Lal Nehru University
Bachelor of Arts -
Rajasthan University
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