Abhishek Mishra
Summary
Experienced SaaS and E-commerce professional with over a decade of managing multinational B2B accounts. Proficient in client communication, customer success, stakeholder engagement, and supply chain optimization. Skilled in leveraging market trends to drive growth and expand market share. Proven track record in fostering collaboration and implementing strategic initiatives to achieve organizational goals.
Overview
12
12
years of professional experience
Work History
Assistant Manager (Customer Success)
Tax Goddess Business Services, PC
Remote
07.2020 - Current
- Collaborate with teams to define objectives and monitor progress
- Coordinate across functions and multiple communication channels
- Manage delivery of customer projects
- Report and monitor B2B accounts
- Understand vendor expectations and allocate resources for solutions
- Handle vendor queries and escalations
- Manage budgets, prepare documentation, and coordinate communication
- Oversee resolution of customer and vendor complaints and escalations
- Initiate projects and ensure compliance.
Customer Success Manager (Part Time)
Apex Virtual Team
Remote
03.2020 - 12.2022
- Researched and identified potential business opportunities and market trends
- Developed and refined processes to enhance output
- Sourced vendors to support company growth
- Assisted in preparing project plans, budgets, and timelines
- Participated in client and vendor meetings to understand needs and requirements
- Analyzed data and metrics to track business development progress
- Managed social media platforms and marketing campaigns to enhance company goodwill.
Assistant Manager (Proctor Management)
MSAG SI
New Delhi
11.2019 - 04.2020
- Run multiple projects concurrently
- Overhaul and implement new skills for the Skill India Mission
- Manage, lead, and train team members
- Research and recruit qualified proctors
- Coordinate between proctors and examination centers
- Identify resources needed for various activities or projects
- Manage data of proctors and centers
- Generate reports and support process improvement
- Allocate resources to maximize productivity and meet deadlines
- Establish training institutes and centers nationwide for skill development programs.
Supply Chain Analyst
Lenskart.com
Faridabad
05.2013 - 11.2019
- Manage inventory levels to meet demand
- Handle PO lifecycle
- Coordinate logistics for transportation of goods
- Communicate with suppliers for timely delivery of materials
- Headhunt and onboard suppliers using the RFP method
- Generate reports and presentations for stakeholders
- Evaluate supplier performance to identify cost savings and process improvements
- Identify and remove gaps causing delays in the supply chain
- Collaborate with purchasing, production, and distribution departments
- Implement strategies to reduce costs and improve productivity within the supply chain.
Key Account Manager (Vendor Management)
Holiday Rental Services Private Limited
New Delhi
10.2012 - 03.2013
- Responsible for targeting key customer areas achieve a business relationship
- Develop owner details and road map to support companies strategic planning
- Research information of the vendors and troubleshoot problems using available resources
- Proactively and independently work to meet targets and goals
- Conduct negotiations as required to achieve the maximum outcome
- Onboard property owners to website
- Coordinate internal team for listing with accurate details.
Education
Bachelor of Arts (B.A.) -
Monad University
Skills
- Customer Service Management
- Stakeholder Management
- PO lifecycle Management
- Handling B2B queries and escalations
- Delivery Management
- Problem solving awareness
- Handling multiple projects
- Cross functional communication
- Process/system implementation and enhancement
Personal Information
Date of Birth: 07/02/1989
Marital Status: Married
Hobbies and Interests
- Travelling
- Volunteering
- Photography
- Gardening
Timeline
Assistant Manager (Customer Success)
Tax Goddess Business Services, PC
07.2020 - Current
Customer Success Manager (Part Time)
Apex Virtual Team
03.2020 - 12.2022
Assistant Manager (Proctor Management)
MSAG SI
11.2019 - 04.2020
Supply Chain Analyst
Lenskart.com
05.2013 - 11.2019
Key Account Manager (Vendor Management)
Holiday Rental Services Private Limited
10.2012 - 03.2013
Bachelor of Arts (B.A.) -
Monad University