Abhishek Mishra
Ghaziabad
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Randstad Enterprise India Ltd.
Hyderabad
10.2024 - Current
- Managed daily operations for 15 screeners, achieving efficiency in high-volume resume screening of over 700 weekly.
- Oversaw requisition lifecycle management, ensuring seamless communication with hiring managers and TA partners.
- Delivered structured training programs to enhance onboarding effectiveness and individual performance for team members.
- Facilitated daily huddles and calibration meetings to align with stakeholders and ensure quality candidate submissions.
- Maintained recruitment data integrity, generating performance dashboards and providing actionable insights to leadership.
- Conducted quality assurance audits and root cause analysis to identify process gaps and implement improvements.
- Acted as primary liaison for requisition communications, ensuring timely updates from job posting to closure.
- Boosted stakeholder satisfaction through proactive issue resolution within SLA, enhancing overall recruitment process.
Online Staffing Manager
Randstad Enterprise India Ltd.
Hyderabad
10.2021 - 10.2024
- Managed over 700 weekly resume screenings, identifying top candidates for talent pipeline.
- Oversaw daily operations, including requisition intake and workload distribution.
- Executed comprehensive training programs, providing mentorship and on-the-job support.
- Facilitated daily team huddles and calibration calls to ensure stakeholder alignment.
- Maintained data accuracy in recruitment systems and conducted insightful analysis.
- Conducted application audits and monitored pipeline health for continuous improvement.
- Handled key requisition touchpoints, from postings to closing notifications.
AHS Specialist
Amazon Development Center
Hyderabad
09.2019 - 10.2021
- Resolved over 250 technical support requests weekly for Amazon Fire, Kindle, App Store, and Prime Video services.
- Identified and addressed user issues through hardware and software troubleshooting techniques.
- Guided users through complex technical problems with step-by-step instructions based on established protocols.
- Assisted Amazon Sellers in resolving account-related issues to enhance ratings and performance.
- Demonstrated technical proficiency across multiple Amazon product lines in troubleshooting processes.
- Managed high volumes of support requests while maintaining clear communication with users.
- Applied problem-solving skills to diagnose and resolve diverse technical challenges.
- Provided platform-specific knowledge on Amazon Devices, App Store, Prime Video, and Seller Central.
Sales Specialist
FutureWorld Retail Pvt. Ltd.
New Delhi
03.2017 - 08.2018
- Surpassed sales targets by 10%, driving revenue growth for Apple products.
- Promoted sales of iPhone, iPad, MacBook, and accessories, enhancing brand loyalty.
- Contributed to increased customer satisfaction and solidified Apple's market presence.
Education
Bachelor of Science - Hospitality And Hotel Management
Delhi Institute of Hotel Management
New Delhi07-2016
Skills
- Data analysis
- Stakeholder communication
- Performance monitoring
- Quality assurance
- Process improvement
- Team leadership
- Technical troubleshooting
- Strategic thinking
- Performance evaluation
- Client profile building
- Vendor management
- Project management
Accomplishments
- Completed a Deloitte job simulation involving data analysis and forensic technology
- Created a data dashboard using Tableau
- Used Excel to classify data and draw business conclusions
Deloitte Australia Data Analytics Job Simulation on Forage - July 2025
Languages
Hindi
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Assistant Manager
Randstad Enterprise India Ltd.
10.2024 - Current
Online Staffing Manager
Randstad Enterprise India Ltd.
10.2021 - 10.2024
AHS Specialist
Amazon Development Center
09.2019 - 10.2021
Sales Specialist
FutureWorld Retail Pvt. Ltd.
03.2017 - 08.2018
Bachelor of Science - Hospitality And Hotel Management
Delhi Institute of Hotel Management
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