Abhishek Mukherjee
Howrah
Summary
Quality assurance analyst with 15 years spent leading companies toward more efficient and cost-effective operations. Tireless in seeking potential areas of improvement. Dedicated to eliminating costly weaknesses in operational and production processes. Known for consistent, iterative progress towards maximally effective and profitable business proceedings.
Overview
18
18
years of professional experience
Work History
Sr. Quality Assurance Analyst
Greenwave Technologies India Pvt Ltd
Kolkata
01.2010 - Current
- Analyzing and monitoring performance of products
- Developing and implementing test plans for product defects
- Produced high-volume orders to effectively meet customer demand.
- Co-ordinate with medical billing department
- Preparing documentation of user manual, Workflow
- Manual testing of Software
- Giving product training to clients
- Working as Nextgen EHR support executive to USA Doctors
- Creating and maintaining documentation and tutorials
- Working closely with product team on design and development of new feature
- Investigated basic issues and escalated more complicated concerns.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Improved customer satisfaction with software products by conducting thorough usability tests.
- Reduced defects in production releases by implementing rigorous testing procedures.
- Enhanced software quality by designing and executing comprehensive test plans.
Shift Manager
IBM India Pvt Ltd
Kolkata
08.2008 - 02.2009
- Coordination between responsible person & market
- Handling highest priority of SAP project (P1 & P2)
- Receiving inbound calls from service desk
- Finds right person who will deal with ticket.
- Making outbound Calls to market (All Over World) if required
- Update in CRM
- Always monitor status of ticket
- Send report to Project Head/ Deliver Manager.
Technical Support Executive
Isolution Software System Pvt Ltd
Kolkata
06.2007 - 07.2008
- Update 100% error free posting of IT news
- Monitor news source every time
- Posting critical IT news as fast as possible to website
- Posting News, Info, Vulnerability for Clients (IT/Non-IT)
- Handling IT, Non-IT articles
- Monitor databases of articles
- Analyses all articles for 100% error free and early posting
- Taking feedback from clients all over Globe
- Reporting directly to Managing Director.
- Generated reports to track performance and analyze trends.
Trainee
eRevMax Technologies India Pvt Ltd
Kolkata
12.2005 - 10.2006
- Collecting data of other hotel and send it to development team
- Functional testing of website before it goes to clients
- Manage Database and Update Hotel Information
- Searching Information of Hotels on Internet Search Engine, Taking Data of Hotels and Send it to Development Team
- Taking Calls from clients and make call if required
- Collecting Data for Making Two Travel Search Engines (Togol & Epronto).
Education
Diploma - Python Programming
Aptech Learning
Kolkata, India2024
Certificate of Higher Education - Pursuing Data Analytics
Ivy Professional School - Kolkata, WB
Kolkata01.2024
Certificate of Higher Education - Diploma Certificate Course on Software Testing
Onward Academy - Kolkata, WB
Kolkata01.2023
MBA - Healthcare Management
ICFAI University
Tripura01.2022
Certified Novell Administrator - Novell Networking
IIAS - Kolkata
Kolkata11.2003
Bachelor of Commerce - Commerce
University of Calcutta - Kolkata
Kolkata06.2002
Skills
- Quality Assurance
- Quality Analyst
- Training & Development
- Data tracking
- Bug Tracking
- Implementation
- Workflow planning
- Website Testing
Languages
Bengali
English
Hindi
Timeline
Sr. Quality Assurance Analyst
Greenwave Technologies India Pvt Ltd
01.2010 - Current
Shift Manager
IBM India Pvt Ltd
08.2008 - 02.2009
Technical Support Executive
Isolution Software System Pvt Ltd
06.2007 - 07.2008
Trainee
eRevMax Technologies India Pvt Ltd
12.2005 - 10.2006
Diploma - Python Programming
Aptech Learning
Certificate of Higher Education - Pursuing Data Analytics
Ivy Professional School - Kolkata, WB
Certificate of Higher Education - Diploma Certificate Course on Software Testing
Onward Academy - Kolkata, WB
MBA - Healthcare Management
ICFAI University
Certified Novell Administrator - Novell Networking
IIAS - Kolkata
Bachelor of Commerce - Commerce
University of Calcutta - Kolkata