Abhishek Naidu
Business Process Lead
Pune
Summary
Accumulating over 13 years of expertise in IT sector, emphasizing the development and execution of effective security protocols.
Equipped with strong problem-solving abilities, willingness to learn, and with excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Business Process Lead
TATA Consultancy Services
Pune
06.2015 - 11.2025
- Lead a team of 5 members, working closely with clients to deliver comprehensive cybersecurity solutions.
- Take full ownership of third-party portal registrations for ECU/Application owners, lead engineers, signers, and internal users.
- Direct the onboarding process for both QA and production environments, including coordinating with PKI providers, and offering setup, configuration, and training support.
- Interface with the Cyber Security technical and delivery teams to understand and address incoming requirements for new users and ECUs.
- Own end-to-end signing service process, ensuring seamless communication and coordination with ECU owners and users regarding self-help resources and signing services.
- Coordinate with SSL Team in getting the certificate renewed.
- Manage access & certificate renewals for over 700+ users & 80 ECUs, liaising with external Certificate Authorities (GlobalSign) to ensure timely & accurate renewals.
- Administer KT Secure portal, managing all incoming tickets & performing quarterly audits to ensure accuracy of ECU user and approver lists for both Production and QA environments by Generating different kinds of reports from PVWA as per auditor/user and weekly request.
- Manage the maintenance of records for registered ECUs and their corresponding engineers, ensuring compliance with security standards.
- Monitor and enforce adherence to organizational security policies and evaluate the effectiveness of risk mitigation measures.
- Perform daily MAC address analysis using Splunk to detect and report unauthorized devices, safeguarding against potential cyber threats.
- Provide regular status updates to clients on cybersecurity incidents, ensuring resolution and maintaining effective communication throughout the process.
- Manage Application Access requests, performing thorough validation and approval processes to ensure compliance with security protocols.
- Coordinate and lead weekly meetings with system/application owners to strategically address vulnerabilities and enhance security measures.
- Collaborate with the Automation team to refine and improve the Access Request form, ensuring efficiency and accuracy in the process.
- Having experience in onboarding the accounts manual/bulk in CyberArk PVWA
- Responsible for doing the health check of CyberArk components
- Responsible to resolve the end user’s issues related to password change, verification.
- Responsible for documenting and approving the solution in KB documents which we have provided fix to the end users the incidents that are reported in ServiceNow
- Reports extraction and analysis for users/accounts/ECU’s onboarded, highlights, lowlights and SLA breaches and escalate and submit report to clients and their partner clients
- Led cross-functional teams to streamline operational workflows, improving overall efficiency and collaboration.
- Implemented process improvement initiatives that resulted in enhanced productivity and reduced operational costs.
- Facilitated training sessions for team members, fostering skill development and ensuring adherence to best practices.
- Utilized data analytics tools to identify process bottlenecks, driving informed decision-making and strategic planning.
- Developed and maintained comprehensive documentation for processes, enhancing organizational knowledge and training resources.
- Mentored junior staff on process management techniques, building a culture of continuous improvement within the team.
CRA
Tech Mahindra Business Services
Pune
12.2014 - 05.2015
- Delivered L2 application support to B2B clients, troubleshooting issues across Microsoft products via call, email, and chat.
- Managed and escalated tickets to the appropriate teams within SLA, ensuring timely issue resolution.
- Provided network support and resolved technical issues related to various Point of Sale (POS) devices, including SPOS, TPOS, MPOS, barcode scanners, network printers, and payment devices.
- Managed the replacement and maintenance of faulty store devices, ensuring minimal operational downtime.
- Coordinated and managed major incidents, driving communication across teams to ensure prompt resolution within SLA.
- Engaged with clients to ensure their issues were resolved in a timely manner, maintaining transparency and satisfaction.
Process Executive
Vodafone India Services
Pune
01.2014 - 11.2014
- Organized and led daily status meetings to align business requirements with technical execution, ensuring seamless project delivery.
- Addressed and resolved customer technical issues related to mobile network services, improving customer retention and satisfaction.
- Utilized PeopleSoft for managing customer incidents, ensuring accurate tracking and timely resolutions.
- Managed billing issues for customers, ensuring the accurate processing of reimbursements for incorrect charges and maintaining strong customer relations.
Process Executive
Siddhivinayak Enterprises
Pune
05.2011 - 01.2014
- Conducted KYC tasks for new user registrations, ensuring compliance with legal and regulatory standards.
- Maintained accurate records of all new SIM card registrations, ensuring data integrity and compliance.
- Streamlined process workflows, enhancing operational efficiency and reducing turnaround times for client requests.
- Implemented quality assurance measures, ensuring compliance and improving accuracy in data processing.
- Facilitated cross-functional collaboration, driving initiatives that improved customer satisfaction and engagement.
Education
MBA - BUSINESS ANALYTICS
Pune University
Pune, India 04.2001 -
Bachelor of Computer Applications - BCA
Arunachal University of Studies
Skills
Cyber Security Management
Security Operations
Security Incident Response
Identity & Access Management (IAM)
CyberArk
Certificate Lifecycle Management
Third-Party Integration
Compliance Management
Risk Mitigation
Application Support
Ticket Monitoring & Management
Third-Party Portal Management
Process Improvement
Team Building & Leadership
Third-party portal management
Certification
ISO:27001 Lead Auditor
Timeline
Business Process Lead
TATA Consultancy Services
06.2015 - 11.2025
CRA
Tech Mahindra Business Services
12.2014 - 05.2015
Process Executive
Vodafone India Services
01.2014 - 11.2014
Process Executive
Siddhivinayak Enterprises
05.2011 - 01.2014
MBA - BUSINESS ANALYTICS
Pune University
04.2001 -
Bachelor of Computer Applications - BCA
Arunachal University of Studies
PROFILE SUMMARY
- Team Lead with over 13 years of total work experience in the IT industry, specializing in developing, implementing, and managing security protocols to protect critical data and ensure regulatory compliance across diverse environments and engaged into Cyber Ark Tool for last 2 years.
- Identity & Access Management (IAM), managing user access provisioning, certificate lifecycle management, and third-party integrations, ensuring secure, seamless access to systems and platforms while minimizing security risk.
- Risk Mitigation, implementing robust measures to detect and resolve security weaknesses, performing regular audits, and maintaining a proactive stance on cybersecurity incidents and compliance monitoring.
- Certificate Management & certificate renewal processes, managing access for large-scale user bases & ECUs, aligning with security standards, and coordinating with external certificate authorities to guarantee timely renewals.
- Security Operations Background, leading a team to monitor, analyze, and resolve security incidents, using tools like Splunk for threat detection and collaborating with technical teams to continually enhance organizational security posture.
- Strategic Cyber Security Operations Manager, coordinating with cross-functional teams to streamline security processes, manage application access, & improve cybersecurity services, with a focus on operational efficiency and adherence to security policies.