Abhishek Naik
Mumbai
Summary
Proven leader in product management and innovation, adept at driving market-leading travel solutions with a track record of enhancing customer satisfaction and profitability at Vibrant Experiences. Skilled in cross-functional collaboration and vendor negotiations, my strategic approach and problem-solving abilities have significantly increased operational efficiency and revenue growth.
Overview
16
16
years of professional experience
Work History
Manager – Product Management
Vibrant Experiences
Mumbai
07.2024 - Current
- Lead contracting and negotiations with hotels, suppliers, and service providers to secure the best terms.
Oversee on-ground operations to ensure the seamless execution of group tours.
Serve as a Tour Manager, managing end-to-end coordination and client experience.
Develop and optimize cost sheets, enhancing profitability without relying on DMCs.
Successfully handled and executed group tours in Georgia, Kazakhstan, Dubai, and Jodhpur over the last six months.
Strengthened direct supplier relationships, reducing costs, and increasing control over operations.
Work closely with cross-functional teams, including sales and marketing, to align travel products with market demands.
Associate Product Manager
Rayna Destination Management
Pune
07.2023 - 07.2024
- Collaborate closely with the product management team to assist in the development and enhancement of various travel products and services.
- Contribute to the creation and execution of product roadmaps, ensuring alignment with company goals, and market demands.
- Conduct thorough market research and competitive analysis to identify emerging trends, customer preferences, and opportunities for innovation.
- Assist in defining product requirements, features, and specifications based on customer feedback, market insights, and business objectives.
- Coordinate cross-functional teams, including design, development, and marketing, to ensure successful product launches and updates.
- Contribute to pricing strategies, considering factors such as cost analysis, value proposition, and competitive landscape.
- Collaborate with the sales team to provide product training and support, ensuring a comprehensive understanding of product features and benefits.
- Assist in managing vendor relationships and partnerships, negotiating terms that align with company objectives, and cost efficiency.
Business and Product Head
GoHopTrip
Mumbai
02.2022 - 07.2023
- Played a pivotal role in optimizing day-to-day operations, including itinerary planning, transportation arrangements, and accommodations.
- Collaborated with cross-functional teams to enhance the customer journey, resulting in increase in customer satisfaction scores.
- Managed vendor relationships and negotiated contracts, leading to cost savings in procurement.
- Implemented a real-time tracking system that improved communication with travelers and reduced response time to inquiries..
- Conducted regular market research to identify emerging travel trends, enabling the company to offer innovative travel packages that resulted in increase in bookings.
- Assisted in the development of employee training programs, leading to improvement in team efficiency.
- Played a pivotal role in the development and launch of Experimental tours resulting in increase in revenue.
- Collaborated closely with the sales and marketing teams to develop effective product positioning, messaging, and go-to-market strategies.
- Led cross-functional teams in defining product requirements, managing the product roadmap, and coordinating the product development lifecycle.
Business and Product Head
Boketto The Travel Guide
Mumbai
01.2021 - 02.2022
- Product manager – Domestic and International Product research and development.
- Itinerary finalization and route recce
Vendor and customer relationship managem Lead management - Operation planning and execution
- Sales strategizing and monitoring.
- Cycling expert and experience leader
Experience Manager
BLive – Arcis Energy
Mumbai
10.2019 - 07.2020
- Product manager (Experimental Trips) – Electronic cycling Trails, Product research and development, Tour finalization and recce, Recruitment and Training of BM and Captain, Contracting with Local Partners, Tie up with Hotels and local café, Operation planning and execution
Deputy Manager
Cox and Kings – Trip360
Mumbai
07.2016 - 11.2019
- Product manager – domestic and international cycling tours, Product research and development, Itinerary finalization and route recce, Cycling expert and experience leader, Vendor and customer relationship management, Lead management, Operation planning and execution, Sales strategizing and monitoring
Senior Executive and Team Coach
Cox and Kings, Jet escapes holidays
Mumbai
11.2011 - 07.2016
- FIT and GIT packages sales, Ticketing on sabre (PNR creation, Tickets issuance), Research and development of customized itineraries, Tour manager for group departure
Sales Executive and Team leader
DOSH E-SPECTURM BPO
Mumbai
02.2009 - 09.2011
- Sales (Bell Canada telecom and Hardware support for UK clients, Product, operations and training, Escalation and cancellation
Education
Higher Secondary certificate -
Mumbai University
Computer Basic and hardware course -
CMS Mumbai
Digital marketing and website development course -
Udemy
Skills
Technical skills:
- Product Development and Management
- Market Research and Analysis
- Team Leadership and Management
- Sales and Marketing Strategy
- Cross-functional collaboration
- Vendor Management and Negotiation
- Budgeting and cost control
- Operations and Process Improvement
- Digital marketing and social media strategy
Soft skills,
- Leadership
- Problem Solving
- Communication
- Decision-Making
- Adaptability
- Creativity and Innovation
- Time management
- Relationship building
- Analytical Thinking
Accomplishments
Accomplished Startup Professional: GoHopTrip
At GoHopTrip, drove exponential revenue growth, amassing INR 3 crore in a year from 3000+ travelers. Innovatively crafted a seamless online platform for flight, hotel, and holiday bookings, boosting conversion. A strategic visionary who identified market opportunities, fostering GoHopTrip's edge. Led teams, inspired collaboration, and ensured operational synergy for enduring results.
Key Achievements:
- Generated INR 3 crore annual revenue, adept at revenue streams.
- Orchestrated seamless experiences for 3000+ passengers, nurturing loyalty.
- Pioneered intuitive online platform, elevating engagement and conversion.
- Identified opportunities, delivering strategic solutions for market advantage.
- Led teams, promoted collaboration, and ensured efficient operations.
Strategic Innovator in EV Tourism - BLive:
Proven innovator at BLive, an EV tourism pioneer. In just 7 months, expanded horizons by launching experimental tours in Rajasthan, Goa, Tamil Nadu, and Karnataka. Spearheaded strategic planning, seamlessly integrating electric vehicles with captivating destinations, enhancing sustainable travel experiences.
Key Contributions:
- Successfully introduced experimental tours across Rajasthan, Goa, Tamil Nadu, and Karnataka within a rapid 7-month timeframe.
- Championed strategic planning, seamlessly merging electric vehicles with diverse destinations to elevate sustainable travel experiences.
Performance Recognition: Cox and kings
Achieved top performer status in both 2016 – 2017 and 2017 – 2018
Adventurous Pursuits:
- Conquered the Manali to Leh cycling expedition
- Orchestrated successful Ladakh cycling expedition
- Completed four consecutive Mumbai – Goa cycling rides
- Spearheaded a Bhutan cycling expedition
- Embarked on motor biking expeditions in Bhutan and Ladakh
Sales and Revenue Excellence:
- Garnered 5 awards as the sales top performer between 2011 and 2016
- Closed bookings for 60 passengers in Goa and organized 20 groups for Dubai and Thailand in a single year
- Achieved a remarkable revenue of 5 crore during 2015 – 2016
Timeline
Manager – Product Management
Vibrant Experiences
07.2024 - Current
Associate Product Manager
Rayna Destination Management
07.2023 - 07.2024
Business and Product Head
GoHopTrip
02.2022 - 07.2023
Business and Product Head
Boketto The Travel Guide
01.2021 - 02.2022
Experience Manager
BLive – Arcis Energy
10.2019 - 07.2020
Deputy Manager
Cox and Kings – Trip360
07.2016 - 11.2019
Senior Executive and Team Coach
Cox and Kings, Jet escapes holidays
11.2011 - 07.2016
Sales Executive and Team leader
DOSH E-SPECTURM BPO
02.2009 - 09.2011
Higher Secondary certificate -
Mumbai University
Computer Basic and hardware course -
CMS Mumbai
Digital marketing and website development course -
Udemy
Similar Profiles
ANDREA PEREDAANDREA PEREDA
Project Manager at Vibrant Emotional HealthProject Manager at Vibrant Emotional Health
Bria C. FullerBria C. Fuller
Care Friend at Vibrant Life Senior LivingCare Friend at Vibrant Life Senior Living
Katherine Nori Janosz, MD FACPKatherine Nori Janosz, MD FACP
Medical Director at VibrantMedical Director at Vibrant