Dynamic payments leader with extensive experience at Bharti Airtel Limited, driving product strategy and enhancing user experience. Proven expertise in payment integration and risk management, coupled with strong cross-functional collaboration skills. Successfully revamped processes, achieving significant improvements in operational efficiency and customer satisfaction.
Social Services.
Payment products, Quick check-out & Favorite payment mode - MOU increased by 10%, Tokenization and save card optimisation, Web-Intent flow - Success rate improved by 4%, Autopay on UPI & Cards - 3 lakhs customers within 1 years, churn rate reduced by 3.4%, Postpaid & Broadband bill payment on BBPS 35% over BBPS, DTH Recharging on BBPS platform 40% on BBPS, Wi-Fi Recharging listing on BBPS - 5K txns per month - Revenue of 33 Mn by reducing churn, Onboarding of Axis, PhonePe, Amazon Pay & Juspay - 15% increase in success rate, Airtel-Axis Co-branded credit cards, Airtel Works at retail centers - Pay against dynamic QR - 11% increase in digital payment, Razorpay mPOS for field collection - Pay over dynamic QR, Card & Cash over a single POS, Payment - Projects, Agentic Voice-bot for all categories, Chat-bot and Live Chat on Thanks App, Fusion - Transaction History and search, CASE Manager & Airtel Works for automated complaint resolution, Automated acquisition payment and refund journey, Bar-code based cheque collection and tracking, TTSL acquisition migration, DTH Recharging migration to BBPS platform, Dynamic QR Code based payment collection, Bundled products - OTT subscriptions, Digitization of e-receipts - email, whatsapp & SMS, Onboard all payment gateways and partners to Airtel Payment Bank platforms, Common Order Manager for acquisition journey, Co-Branded acquisition journey with multiple partners
Excellence award for integrating Wi-Fi recharging to BBPS, Excellence Award for TTSL acquisition migration, Excellence Award for reduction of 65% interactions in payment not posted within 3-quarters, Excellence award consecutively for 2 quarter for successfully executing various projects