Abhishek Nair
Cluster Manager - Retail
Summary
Seasoned Cluster Manager with over 5+ years of expertise in F&B space with talent for team building, leading, motivating & relationship-building skills. Worked & contributed in migrating and piloting new initiatives for 2 Unicorns in the F&B Space. Bringing these years of experience to take on new initiatives, challenges & growth - oriented role to achieve company & personal career goals.
Overview
5
5
years of professional experience
15
15
years of post-secondary education
5
5
Languages
Work History
Cluster Manager - Retail
Swiggy - Bundl Technologies Private Limited
Bengaluru
2022.10 - Current
- Managed a team of 3 Account Managers with 700+ restaurants for the region .
- Strategically migrated 100% of Dineout Clients to Swiggy
- Maintained energy and enthusiasm in fast-paced environment.
- Trained Account Managers to achieve 100% organizational goals..
- Prepared potential client acquisition for the AM's within cluster.
- Customer/Client escalations effectively resolved with an average TAT of 24hrs
- Communication and coordination with internal teams to ensure restaurants go live on Swiggy Dineout & Dineout
- Competition checks across aggregator platforms and ensure we are above par in terms of Discount provided by partners on a regular basis.
Team Lead
Swiggy- Bundl Technologies Private Limited
Bengaluru
2022.04 - 2022.09
- Awarded a team lead role after achieving an upfront revenue of 4.3M in 6 months post covid pandemic at an average target achievement of 160%.
- Efficiently handled a team of 2 people and achieved personal upfront revenue targets with average achievement rate of 140% & team revenue of 110%.
- Made sure the team was above competition across the zone against competing aggregators in terms of discounts provided.
- Made sure the team had a smooth sailing transition from Dineout to swiggy migration
- Supported the newly joined cluster manager in strategic planning to achieve onboarding / migration targets which guided us to 100% achievement numbers M.O.M
- Was awarded the stand in cluster manager role in month of August along with personal targets and accomplished migrating and onboarding 200 outlets across east ,north & west zone of Bangalore as a team.
Senior Client Success Manager
Dineout - Times Internet Limited
Bengaluru
2019.10 - 2022.03
- Handled a portfolio of over 600+ accounts with a combination of B2B & B2C clients
- Acquired 250+ new accounts generating a net revenue of 100M GMV with an average commission of 8.25%
- Managed and retained 60+ Key Accounts in the region with a GMV portfolio of 15M with a growth rate of 12%
- Created personalized marketing plans for key accounts via strategic planning to grow revenue numbers & diners.
- Part of 3 GIRF with a average ticket sales of 20,000 coupons with an Flat Discount of 50% on Total Bill from 60+ Restaurants
- Met Upfront revenue target month on month with an average target achievement of 110% with a total revenue of 15M
- Been recognized as one of the top performing candidate in South India with Demonstrating Excellence for 2 consecutive years.
Lead Inside Sales Manager
CropIn Technologies Private Limited
Bengaluru
2018.09 - 2019.09
- Collaborated with team members to achieve target results.
- Worked in a team 3 to covert clients in the Agro- ecosystem
- Closely worked with organization such as Heineken, Unilever, Mondelez, National cotton association of Nigeria & many other international organization in the Africa & India
- Achieved a total revenue of 4 Million as a team and $52,000 as an individual contributor
- Drafted presentations, proposal, case studies & Logic notes to demonstrate the product closely working with Tech, Customer Support, Marketing & Sales Team to solve the pain points faced by the end consumer
- Applying and taking lead of tenders from government & development organization across the region
- Trained and monitored the progress of channel partners
Sales Manager
Zomato Media Private Limited
Bengaluru
2017.08 - 2018.08
- Part of the core team which piloted & successfully launched Zomato Gold in Bangalore
- Onboarded & maintained over 120+ key accounts with Top Brands ; Ritz Carlton, The Park, Lemon Tree Hotel, Taj Hotels & many more
- Accelerated an average Revenue growth of 18% for all the partnered clients.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Established Zomato Gold and cultivated solid business relationships with new clients.
- Resolved customer/client escalation with over 97% retention rate.
Education
10th Grade -
Sishu Griha - Yenkay Education Society
Bengaluru 2002.06 - 2012.04
Pre-University Course (12th Grade) -
Shri Bhagwan Mahaveer Jain College
Bengaluru 2012.06 - 2014.05
Bachelors in Commerce - Commerce
Jain University - Jayanagar
Bengaluru 2014.06 - 2017.05
Skills
Managerial skills
undefinedAccomplishments
- Won Reward & Recognition for 2 consecutive years
- Awarded as the best GO- GETTER award at Cropin Technologies for fastest online closure of $52000
- Been the first ever POC to get the first paid closure PAN India for Zomato Gold
- First intern to onboard outlet
- Awarded best marketing team player in the university for generating highest funds for the fest
- Awarded best MC at the inter level college fest
Timeline
Cluster Manager - Retail
Swiggy - Bundl Technologies Private Limited
2022.10 - Current
Team Lead
Swiggy- Bundl Technologies Private Limited
2022.04 - 2022.09
Senior Client Success Manager
Dineout - Times Internet Limited
2019.10 - 2022.03
Lead Inside Sales Manager
CropIn Technologies Private Limited
2018.09 - 2019.09
Sales Manager
Zomato Media Private Limited
2017.08 - 2018.08
Bachelors in Commerce - Commerce
Jain University - Jayanagar
2014.06 - 2017.05
Pre-University Course (12th Grade) -
Shri Bhagwan Mahaveer Jain College
2012.06 - 2014.05
10th Grade -
Sishu Griha - Yenkay Education Society
2002.06 - 2012.04
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