Shaifi Jain
Summary
Results-oriented professional with extensive experience of 14 years in managing cross-functional teams in the international education sector. Skilled in conflict resolution, customer needs assessment, and implementing streamlined processes to enhance service delivery and operational compliance.
Overview
14
14
years of professional experience
Work History
Cluster Manager
Vishwas International
Delhi
07.2019 - 07.2025
- Coordinated communication between university representatives, clients, and staff to ensure accurate information delivery.
- Prepared and implemented sales marketing plan and budget for branch operations.
- Monitored timely report submissions in compliance with management formats.
- Assisted team in identifying customer needs, assessing risk appetite, and providing tailored investment options.
- Resolved conflicts efficiently while overseeing daily operations across multiple locations.
- Conducted training sessions to upgrade team knowledge on new study visa terms and products.
- Facilitated interdepartmental communication to enhance process efficiency and collaboration.
- Managed admissions process support until completion of visa filing.
- Streamlining CRM portal management.
- Managing counseling and visa filing of vital applications.
- Coordinated with subagents to identify needs related to new product offerings.
Team Lead cum Admission Manager
Vishwas International
Ambala City
07.2015 - 04.2019
- Managed cases across branches in Ambala, Jalandhar, Kurukshetra, and Nawanshahr.
- Coordinated daily work distribution among team members to enhance efficiency.
- Resolved queries and provided support for client case understanding.
- Promoted company products through targeted social media campaigns.
- Trained staff on new products, immigration rules, and policies.
- Maintained daily financial records and admissions data for management review.
- Focused on developing standard operating procedures (SOPs).
- Conducted visa counseling for students based on profiles and country preferences.
Counsellor cum Visa Filing Officer
Vishwas International
Ambala City
04.2012 - 07.2015
- Coordinated client inquiries, ensuring timely responses and effective issue resolution.
- Facilitated communication with embassies, visa services, and high commissions to streamline processes.
- Assisted team in executing complex tasks to enhance efficiency and performance.
- Maintained coordination between clients and various organizational departments for seamless operations.
- Focused on developing standard operating procedures to improve service delivery.
- Collaborated with universities and local branches to manage student applications and documentation.
- Provided counseling and support for student and visitor visa applications, organizing necessary documentation.
Visa Filing Counselor - New Zealand
Western Overseas
Ambala City
05.2011 - 04.2012
- Handling all the fresh queries in the branch.
- Helping them out for collecting the documents, scrutinizing them and sending mails if the documents need some improvement.
- Taking care of daily base operations by entering the data in the excel sheets.
- Sending mails to colleges for offer letter.
- Create visa filing.
- Actively participating in all the training programs organized by the organization.
- Sending daily report to the manager on daily basis
Education
B.com -
Kurukshetra University
KurukshetraSkills
- Managerial and leadership skills
- Visa filing knowledge of Australia, UK, Canada, NZ, USA, Singapore, and select Schengen countries
- Documentation and visa filing expertise
- Teamwork and collaboration
- Innovation and creativity
- Passion for excellence
- Independent office management
Languages
- English
- Hindi
- Punjabi
Personal Information
- Date of Birth: 10/26/89
- Nationality: Indian
- Marital Status: Married
Languages
English
Upper Intermediate
B2
Hindi
Proficient
C2
Punjabi
Elementary
A2
Timeline
Cluster Manager
Vishwas International
07.2019 - 07.2025
Team Lead cum Admission Manager
Vishwas International
07.2015 - 04.2019
Counsellor cum Visa Filing Officer
Vishwas International
04.2012 - 07.2015
Visa Filing Counselor - New Zealand
Western Overseas
05.2011 - 04.2012
B.com -
Kurukshetra University