Rishabh Kavedia
Mumbai
Summary
Results-driven Cluster Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational excellence. Excel in communication, decision-making, and problem-solving to deliver consistent results. Committed to leveraging these skills to drive the success of future projects and teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cluster Manager
Itvedant Education Pvt Ltd
Mumbai
03.2023 - Current
- Owned the complete P&L responsibility for the entire Mumbai Cluster, overseeing admissions, operations, training, placements, HR, and escalations across multiple centers and the online vertical.
- Led and managed cross-functional teams including Sales, Operations, Academic/Training, Career Guides, Program Guides, HR, and Placement teams to ensure seamless performance across all branches.
- Drove revenue growth by improving lead-to-connect, L2V ratios, and admissions efficiency, ensuring consistent achievement of cluster targets through data-driven execution and daily performance monitoring.
- Implemented operational excellence across branches, standardizing SOPs, reducing process gaps, and ensuring smooth day-to-day functioning with high service delivery and learner satisfaction.
- Monitored and improved academic delivery, including trainer allocation, batch planning, trainer productivity, and overall learning experience for online and offline students.
- Strengthened placement outcomes by ensuring timely evaluations, job openings, student participation, and adherence to placement policies across all branches.
- Handled critical escalations from learners, parents, staff, and management, ensuring transparent communication, quick resolution, and positive sentiment recovery.
- Collaborated with senior leadership to define cluster-level goals, create strategic growth plans, and ensure alignment with organizational objectives.
- Optimized resource utilization across branches, including workforce management, scheduling, budgeting, and cost control, resulting in improved profitability.
- Led performance reviews and monthly business presentations, analyzing TL-wise, branch-wise, and vertical-wise performance to drive strategic interventions.
- Championed data-driven decision-making, introducing dashboards, tracking mechanisms, performance audits, and review systems to enhance transparency and accountability.
- Strengthened market presence through local partnerships, marketing coordination, event execution, and community-driven educational initiatives.
- Improved learner satisfaction and retention, contributing to higher referral enrollment and stronger brand reputation across Mumbai.
- Recognized for leadership excellence, consistently awarded for high performance, team development, and driving multi-branch success.
Senior Business Development Manager
AccioJob
09.2022 - 12.2022
- Pitching job oriented programs to inbound generated leads, handling escalations and negotiations.
- Managing and retaining the sales team while training freshers.
- Conduct market research and analyze market trends to identify customer needs and opportunities for new products.
- Measure product performance and user feedback to iterate on the product and improve user experience.
- Tracking the conversion ratio of multiple marketing channels and their retention growth.
- Established a robust pipeline of prospects through targeted networking events and strategic outreach efforts.
- Generated new business with marketing initiatives and strategic plans.
Business Development Manager
Board Infinity
10.2020 - 07.2022
- Collaborate with cross-functional teams such as design, engineering, sales and marketing to improve the product.
- Monitoring team performance and conducting feedback report.
- Develop and maintain a product roadmap that outlines the product vision, goals, and timelines.
- Training freshers with an effective sales pitch and CRM.
- Enhanced customer satisfaction by resolving issues promptly and implementing feedback-driven improvements.
- Delegating tasks to 15 member team and helping them with closing deals & on spot closures.
- Promoted to Team Leader from BDE in 7 months and then to sales manager in 6 months based on performance metrics.
Marketing Intern
Alter EGO
05.2019 - 07.2019
- Curated company's flagship project Skill India Initiative, 2019.
- Awarded as the Best Intern of the batch (Among 30 interns).
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Conducted market research to identify target audiences and optimize marketing efforts.
Education
Bachelors of Mass Media -
Smt. C.H.M. College
UlhasnagarSkills
- Management & Collaboration Skills
- Product Positioning
- Communication Skills
- Cross-functional coordination
- Workforce planning
- Strategic Approach
- Strong Decision Maker
- strategic planning
- conflict resolution
- Leadership
- Conflict Resolution
- Data-driven decision making
- Product development
- P&L management
- cross-functional leadership
- operational excellence
Websites
Certification
- Product Management, Internshala, 06/01/22
- Communication Skills, 04/01/21 - 06/30/21
- Google Analytics for Beginners, Google Analytics Academy, 05/01/20
Accomplishments
- Student Of the Year & Batch, Awarded with the Student of the year title in 2020 for academic and extra curricular activities & Student of the Batch for 2017 - 20 for the same.
- Guinness World Record Holder, Holding a record for 151 hours non stop skating.
- Bronze & Silver Medalist in Asian Championship, Bagged bronze in 300 mts and silver medal 500 mts at open speed skating championship 2015 held at Kuala Lampur, Malaysia.
Hobbies and Interests
- Roller Skating
- Communication
- Cooking
Personal Information
Timeline
Cluster Manager
Itvedant Education Pvt Ltd
03.2023 - Current
Senior Business Development Manager
AccioJob
09.2022 - 12.2022
Business Development Manager
Board Infinity
10.2020 - 07.2022
Marketing Intern
Alter EGO
05.2019 - 07.2019
Bachelors of Mass Media -
Smt. C.H.M. College