Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

BAINLA SHIVA PRASAD

Cluster Manager
Hyderabad

Summary

Productive Cluster Manager with over 5 years of experience. Lengthy financial track record with expertise in sales and budgeting. Implements quality recruiting and training practices by creating inviting work environments and supportive teams. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
years of professional experience
10
years of post-secondary education
1
Language

Work History

Naturals salons, Groom India Pvt Ltd
HYDERABAD

Cluster Manager
04.2020 - Current

Job overview

  • Oversee daily salon operations
  • Hire and train staff, as needed
  • Organize employees shifts, considering peak times and seasonality
  • Order beauty products, like creams and essential oils and replenish stock
  • Arrange for regular maintenance services for all equipment
  • Apply hygiene practices across all beauty stations
  • Ensure all beauty treatments meet high-quality standards
  • Maintain staff records, including salaries and working schedules
  • Promote services, products and discounts on social media
  • Receive payments from clients and track all transactions
  • Keep updated records of costs and revenues (e.g
  • Daily, monthly and quarterly)
  • Run online competitions and offer discount packages to attract new customers
  • Sales Target is mandatory to achieve
  • Daily visit to outlet.
  • Implemented trending initiatives to help drive sales across cluster.
  • Conducted mandatory health, safety and maintenance checks in cluster shops.
  • Provided weekly income and quarterly cluster reports to company headquarters.
  • Monitored facility managers and staff performance through quarterly review assessments.
  • Researched key competition, retail sector trends and current trading opportunities for new initiative ideas.
  • Analyzed sales data to manage cluster performance and make informed financial decisions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed unique ways to drive sales through events, community activities and local marketing campaigns.
  • Coached, mentored and built high-performing sales team.
  • Planned and managed budgets by initiating and assessing cost control techniques.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

LAKME SALON
Hyderabad

Head Start Salon Manager
05.2019 - 09.2020

Job overview

  • Telangana&Andhra Pradesh, (Tamil Nadu on requirement base)
  • Managing New store to boost and run according company SOPs (head start)
  • Providing training to All newly joined salon mangers about process and management skill
  • Training initiatives on Growth of NPS by trainings and role plays
  • Trainings on client journey and know your customers
  • Store visit make them learn Team management, business management, process and discipline
  • Management, customer management
  • Audit visit on process according to company SOPs, billing Hygiene, Product Hygiene, salon maintenance, licenses
  • Store visit to boost up the sales
  • (Target vs Achievement)
  • Manager review meeting, staff review meetings, staff discipline and improving soft skills by mock role plays
  • Training to manager
  • On morning meeting, Billings, inventory management, team handling, business handling, client journey etc
  • Business plannings according to targets
  • Training as below Managers roles as well.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.

LAKME SALON, KOMPALLY
Hyderabad

Salon Manager
04.2015 - 01.2019

Job overview

  • TELANGANA
  • Provided coaching, mentoring, and consultation to staff to enhance staff development
  • Collaborated with team to ensure the delivery of efficient, high-quality service
  • Handled employee scheduling and coverage needs during business hours
  • Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures
  • Maintained excellent customer service standards to ensure customer loyalty and retention and build customer
  • Consistently received positive feedback from guests on performance reviews
  • Worked to continuously increase salon business through effective sales, service and operations policies
  • Managed all aspects of business finance, including cash flow, business transactions, banking and accounting processes
  • Directed marketing initiatives that increase the business
  • Oversaw daily operations of the salon, including employee performance, facility cleanliness and sales
  • Scheduled employees to ensure adequate coverage during business hours
  • Managed set up, stock maintenance, and line sanitation of full line service for several different dining locations
  • Reviewed weekly inventory charts and recorded facility needs
  • Built business through a commitment to excellent customer service, resulting in customer loyalty and retention
  • Maintained general appointment calendar and set shift schedules
  • Achieved high customer satisfaction for duties performed.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Handled employee scheduling and coverage needs during business hours.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Cross-sold and up-sold new haircare products, increasing earnings.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Promoted business through marketing initiatives and use of social media.
  • Sourced high-quality and trending hair care products for salon, placing orders with suppliers.

Education

DR. BR AMBEDKAR OPEN UNIVERSITY

Bachelor of Arts: B.COM
01.2013 - 04.2016

University Overview

Gowtham Junior College

Associate of Arts from CEC
01.2005 - 04.2007

University Overview

Fathers Model High School

High School Diploma

University Overview

DR. BR AMBEDKAR OPEN UNIVERSITY

Master of Arts
04.2019 - Current

University Overview

Skills

Problem-solving skills Budget administration Business development Time management Communication skills Security measures Staff collaborationundefined

Timeline

Cluster Manager
Naturals salons, Groom India Pvt Ltd
04.2020 - Current
Head Start Salon Manager
LAKME SALON
05.2019 - 09.2020
DR. BR AMBEDKAR OPEN UNIVERSITY
Master of Arts
04.2019 - Current
Salon Manager
LAKME SALON, KOMPALLY
04.2015 - 01.2019
DR. BR AMBEDKAR OPEN UNIVERSITY
Bachelor of Arts: B.COM
01.2013 - 04.2016
Gowtham Junior College
Associate of Arts from CEC
01.2005 - 04.2007
Fathers Model High School
High School Diploma
04.2005
BAINLA SHIVA PRASADCluster Manager