Abhishek Nanda
Zirakpur
Summary
Dedicated customer service manager with 18+ years of experience in the field of Mobile, Electronics and Home Appliances. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.
Overview
23
23
years of professional experience
Work History
ZSM- NORTH-2
MIDEA INDIA PVT LTD
09.2020 - Current
- Direct report to HOD
- Manage Service after sale
- Dealer and distributors stock clearance monthly basis
- To appoint ASC for Services (PB/HR/HP and J&K)
- Manage Customer Satisfaction after sale service
- Monthly stock reconciliation & defective dispatch
- Managing customer service operations inclusive of conceptualizing & implementing plans with focus on achieving service delivery metrics
- Maintain good relations with dealers and distributer
- Supervised 150+ Service Centers
- Ensuring customer satisfaction by maintaining excellent TAT for delivery & standard service quality norms
SCM
TATA CROMA-INFINITI RETAIL LTD.
Chandigarh
11.2022 - 09.2023
- To appoint Super stockiest & Distributor
- Manage Service after sale
- To appoint ASC for Services
- Manage Customer Satisfaction after sale service
- Provide Technical Support to ASCs
- Monthly stock reconciliation & defective dispatch
- Managing customer service operations inclusive of conceptualizing & implementing plans with focus on achieving service delivery metrics
- Maintain good relations with dealers and distributer
- Supervised 150+ Service Centres
- Ensuring customer satisfaction by maintaining excellent TAT for delivery & standard service quality norms
- Plan on daily basis on revenue and set the target of sale
- Monthly report send to HO with overall GP%
Market Equipment Executive
PEPSICO INDIA HOLDINGS PVT LTD
12.2017 - 11.2022
- Responsible for ensuring that the service entry in the Service Portfolio is accurate and is maintained
- Providing training to newly appointed ASC
- Supervised 50+ Service Centers
- Manage Customer Satisfaction after sale service
- Ensure the service center will well equipped and efficient team of service personnel
- Maintain good relations with dealers and distributers
Area In-Charge
Take care India Pvt. Ltd. VIDEOCON GROUP
11.2010 - 08.2015
- Handling service of over 7 brands and all products{H.A and C.E}
- To recruit staff including Service Engineers and supporting staff for CTV, Audio, Video, DVD, Washing Machine, Refrigerator, Air Conditioner Services
- Providing training to Service Engineers for Technical Support
- Supervised a team of 6 including Technical and supporting staff
- Manage Customer Satisfaction after sale service of SANSUI, KENSTAR & NEXT BRAND for Punjab
- Supervised 5+ ASCs
- Maintain good relations with dealers and distributers
- Achieving the targets given by the head office for SPD and Franchisee billings
- Visiting the dealers and distributors in the territory and taking care for the clearance of their stock defectives
Senior Engineer (HA)
Samsung India Electronics
03.2007 - 10.2010
- To provide technical support to engineers for Refrigerator, Air conditioner & washing machine Services
- Audit Fresh Goods and Spare part material
- Pre-dispatch inspection
- Implementing Quality Standards
- Making Product competitive by visiting Distributors/Dealers/Customers Place
- Taking services feedback from engineers for Punjab
HA Engineer
Anmol Enterprises
Chandigarh
04.2001 - 03.2003
- Company Overview: Auth
- Samsung Service Centre
- Repair of the Washing Machine, Refrigerator, Air conditioner
- Provide technical support to the field service engineers
- Auth
- Samsung Service Centre
Area Manager
FLIPKART-JEEVES CONSUMER SERVICES PVT. LTD.
Current
- Handling service of over 69 brands and all products{H.A and C.E}
- To appoint Super stockiest & Distributor
- Manage Service after sale
- Appoint ASCs for Services
- Manage Customer Satisfaction after sale service
- Provide Technical Support to ASCs
- Monthly stock reconciliation & defective dispatch
- Managing customer service operations inclusive of conceptualizing & implementing plans with focus on achieving service delivery metrics
- Maintain good relations with dealers and distributer
- Taking escalation for resolving critical issues
- Supervised 35+ Service Centers
- Ensuring customer satisfaction by maintaining excellent TAT for delivery & standard service quality norms
ASM, PepsiCo
VARUN BEVERAGES LTD.
Current
- Appoint ASCs for Services
- Providing training to newly appointed ASC
- Supervised 50+ Service Centers in 3 States
- Manage Customer Satisfaction after sale service
- Taking escalation for resolving critical issues
- Provide Technical Support to ASCs
- Maintain good relations with dealers and distributers
- Maintain Branch budget & monthly Expense with finance team
- Supplier evaluation, costing and negotiation
Education
Two Year ITI -
Air conditioner& Refrigerator
Three years diploma -
Mechanical Engineering
B.A -
Punjab University
Matric -
Haryana Board of School Education Board
Senior Secondary Education -
Punjab Board
Skills
- Customer Service Management
- Complaint Handling & Resolution
- Customer Satisfaction Enhancement
- Front-End Supervision
- Services & Sales Improvement
- Teambuilding & Training
- Cost-Reduction Strategies
Personal Information
- Date of Birth: 11/24/82
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I, Abhishek Nanda, do hereby declare that the information provided above is true to the best of my knowledge.
Timeline
Area Manager
FLIPKART-JEEVES CONSUMER SERVICES PVT. LTD.
Current
ASM, PepsiCo
VARUN BEVERAGES LTD.
Current
SCM
TATA CROMA-INFINITI RETAIL LTD.
11.2022 - 09.2023
ZSM- NORTH-2
MIDEA INDIA PVT LTD
09.2020 - Current
Market Equipment Executive
PEPSICO INDIA HOLDINGS PVT LTD
12.2017 - 11.2022
Area In-Charge
Take care India Pvt. Ltd. VIDEOCON GROUP
11.2010 - 08.2015
Senior Engineer (HA)
Samsung India Electronics
03.2007 - 10.2010
HA Engineer
Anmol Enterprises
04.2001 - 03.2003
Two Year ITI -
Air conditioner& Refrigerator
Three years diploma -
Mechanical Engineering
B.A -
Punjab University
Matric -
Haryana Board of School Education Board
Senior Secondary Education -
Punjab Board
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