Abhishek Negi
New Delhi
Summary
Customer service representative with an experience in collections , offering exceptional communication combined with assertive yet personable demeanor. Leverages strong organizational, technical and interpersonal skills to address and resolve customer queries and concerns.
Overview
3
3
years of professional experience
Work History
Senior Customer Service Executive
sll capital
01.2020 - 03.2023
- Providing accurate information about client products to the customer and educating the customer how to use the services .
- contact clients to ask about their overdue payments
- Take actions to encourage timely payments of the debt that is taken by the consumer for different uses
- Contacted customers to discuss late payments and options for remitting amounts due.
- Generated and mailed updated statements monthly and processed demand letters.
- process payments and refunds
- Maintaining the concentration and focus in order to meet performance goals.
- Attainment high quality scores for performance and customer satisfaction .
Education
B.tech - Engineering Electronics
Graphic Era University
Dehradun08.2016
Skills
- Negotiation
- rapport building
- communication skill
- customer relations
- collection knowledge
- microsoft tools
- customer service
Reading , watching sports , watching reels
I love watching sports , instagram reels and reading books in my free time .
Timeline
Senior Customer Service Executive
sll capital
01.2020 - 03.2023
B.tech - Engineering Electronics
Graphic Era University
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