Aishwarya Jagadish

At Ienergizer Worked on the One Bank project, handling customer support and managing inbound/outbound calls. Assisted customers with banking inquiries, troubleshooting issues, and providing efficient solutions. Ensured high-quality service delivery while meeting performance and resolution targets.

• Answered multi-line phones and used active listening skills to assess client's issues and challenges.
• Improved customer satisfaction by addressing and resolving complex customer inquiries promptly and accurately.
• Managed escalated customer issues with diplomacy and professionalism, often turning challenging situations into positive outcomes.
• Collaborated with cross-functional teams to develop and implement policies that improved overall customer experience.
• Built strong relationships with field operations team to support business development opportunities and improve service.
• Responded to customer inquiries and queries to provide thorough and speedy resolutions.
• Boosted customer retention rates with proactive communication and personalized solutions tailored to individual needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Addressed on average 70 inbound customer calls daily.

At RVS Ventures Private Limited, I held the position of Tax Analyst, where I was entrusted with managing and filing tax returns for both the company and its founders. My role involved conducting in-depth analyses of financial records to identify opportunities for tax optimization and strategic planning. I provided comprehensive tax solutions that not only ensured full compliance with regulatory requirements but also maximized tax savings. My contributions were instrumental in enhancing the financial efficiency of the organization and safeguarding the fiscal interests of its leadership

• Monitored industry trends and best practices, identifying opportunities for continuous improvement in the company's tax functions.
• Provided guidance to clients regarding potential tax savings opportunities through regular consultations and updates.
• Created user-friendly tools such as spreadsheets or templates that simplified complex calculations required during the preparation of taxes.
• Assisted in budget planning by accurately forecasting future tax expenses based on historical data and current legislation.
• Developed training materials for staff members responsible for handling taxes within their respective departments, promoting a culture of compliance across the organization.
• Researched tax issues and stayed current on all federal and state tax laws.

At Hari Haran & Co, I worked as a Tax Analyst specializing in filing individual and company tax returns, as well as managing GST compliance. My role involved preparing accurate tax filings, ensuring adherence to current tax laws and regulations, and providing strategic advice to optimize tax outcomes. I was also responsible for reviewing financial records, identifying potential tax savings, and assisting clients in navigating complex tax issues. My work contributed to maintaining the firm's reputation for delivering reliable and compliant tax solutions.

• Reduced tax liabilities by identifying and implementing effective tax strategies.
• Conducted internal reviews of financial statements, identifying errors or inconsistencies that could impact overall tax liability calculations.
• Analyzed tax issues and made recommendations for remediation to management.
• Advised management on the implications of new legislation or regulatory changes, allowing for proactive adjustments to business operations as needed.
• Collaborated with legal, finance and compliance departments to structure solutions to complex and multi-faceted challenges.
• Prepared tax returns for individuals and businesses.
• Recommended financial solutions in relation to tax implications.